The Customer Service Liaison plays a critical role in ensuring smooth communication positive client experiences and efficient resolution of inquiries. This position acts as a trusted point of contact supporting customers while maintaining alignment with internal departments to ensure service excellence and operational consistency.
Responsibilities
Serve as the primary point of contact for customer inquiries requests and concerns
Maintain clear professional communication between customers and internal teams
Track and document customer interactions accurately and efficiently
Resolve issues in a timely manner while ensuring customer satisfaction
Support administrative and coordination tasks related to customer service operations
Uphold company standards policies and service expectations at all times
Qualifications :
Strong verbal and written communication skills
Excellent organizational and time-management abilities
Professional demeanor with a customer-focused mindset
Ability to work independently as well as collaboratively within a team
Problem-solving skills with attention to detail
Willingness to learn and grow within a structured professional environment
Additional Information :
Competitive salary ranging from $46000 to $51000 per year
Growth opportunities within a dynamic and expanding organization
Skill development and professional training support
Collaborative and respectful workplace culture
Stable full-time employment with long-term career potential
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more