Senior Manager, Consumer Insights (Senior Research Manager)

NIQ CMIs Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQs key department which is instrumental for the companys success.

Role purpose:

So where do you fit here

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner working with many of our clients teams including marketing sales category and many more.

You will be expected to understand our clients needs and then create and present solutions that helpachieve their strategic and tactical goals.  

If telling stories through data excites you but youre uncertain whether you have the data knowledge: get in touch. We have an excellent training program ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the clients requirements are translated into delivering the very best NIQ-GFK CMI can offer.  
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health segmentation Usage & Attitudes Customer Experience Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights deliver clear and actionable recommendations to our clients helping them grow their business.  

Qualifications :

About you: 

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape our CMI products and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

We are looking for people with:

• Graduate or Post Graduate with at least 5 years of experience in market research industry/ consumer insights or relevant experience 
• Customer-centric mindset
• Awareness of data analytics industry business model products services and solutions like Brand Health Segmentation Usage & Attitude Customer Experience & Shopper solutions etc.
• Awareness of market trends and its interdependencies impacting customers  
• Excellent time management and prioritization skills with a proven track record of delivering projects on time  
• Problem-solving and solutions-oriented 
• Engaging presenter 
• Good at building relationships internally and with clients 
• Strong verbal and written communication skills 
• Experience of working in an analytical environment 
• Coaching or managerial experience  
• A positive and creative approach to problem solving  
• Excellent presentation skills 
• Capable of leveraging tools such as Microsoft Excel and PowerPoint

Additional Information :

Candidates must be physically located within job country and candidate must be a Country/Region Resident

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time