Operations and Training Director
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Job Location:
Noosa Heads - Australia
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an experienced Operations & Training Director to report directly to the General Manager working collaboratively with operational teams to elevate training standards and embed a world class service culture.
Key Responsibilities
Oversee end-to-end resort operations ensuring seamless delivery of 5-star luxury standards.
Design and lead training and development programs including onboarding (in consultation with People & Culture team) service excellence leadership and brand standards.
Drive guest experience excellence through KPIs brand audits and online reputation metrics.
Partner with the General Manager and leadership team to embed a world-class service culture
Ensure compliance with brand standards SOPs and quality assurance programs.
Champion a strong service culture focused on personalisation emotional intelligence and luxury behaviors.
Qualifications :
About You
Proven leadership experience in luxury hospitality operations and training.
Strong commercial acumen with a passion for service excellence.
Outstanding communications skills with the ability to influence at all levels.
Inspiring leader who inspires passion dedication and excellence across the organisation.
Currently residing in Australia with Australian working rights
Flexible with availability for training including different days and shifts.
Apply now to help shape the next level of service excellence at our premier luxury resort.
Additional Information :
We offer
- Competitive salary package aligned to market rates
- Ongoing training and professional development
- Career progression opportunities
- Staff dining discounts
- Supportive and inclusive workplace culture
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
