Service Administrator
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Job Summary
Join our Team as a Service Administrator!
Location: Whiteley Fareham
Salary: 27250 Per Annum
Hours: Monday to Friday 08:00-17:00
About the role:
The Service Administrator is responsible for ensuring that all company returns and repairs are processed accurately and efficiently while delivering a high level of service to customers and internal teams. This includes handling customer and supplier return/repair requests and checking all details for accuracy including quantity description part/model reason type price and condition.
What makes you a great fit:
Experience in shipping and packaging.
Strong computer literacy including MS Office packages.
Excellent verbal and written communication skills.
High attention to detail and accuracy.
Experience in a telephonebased customer service environment.
Proven ability to manage a varied workload and meet priorities.
Professional and confident telephone manner.
Strong administrative experience.
Adaptability and initiative.
Positive cando attitude.
Ability to work to strict deadlines and prioritise effectively.
Selfmotivated and proactive approach.
Strong team player who contributes to overall team success.
Key responsibilities:
Manage returns and repairs including creation of returns testing and validation for Mobile IT and Telephony devices and accessories.
Validate all returns.
Process Goods In.
Manage customer and supplier quotes.
Dispatch goods as required.
Conduct testing and data wiping.
Produce inspection and fault reports.
Create customer invoices.
Carry out device programming based on customer requirements.
Ensure all materials and goods are stored correctly to minimise damage or deterioration.
Take responsibility for all returns and repairs processing.
Ensure all information is accurately tracked and updated on the company system.
Comply with company policies processes and procedures.
Support coordinate and maintain strong relationships with internal teams.
Undertake any other duties as required by the line manager commensurate with the role.
Perks for our People:
Holidays: 25 days bank holidays and buy/sell options
Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
EV Scheme: Lease a brand-new electric car
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support Calm App discounted gym membership cycle to work scheme free breakfast & fresh fruit eye-care vouchers financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity diversity and inclusion and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Were the UKs leading business telephony and cloud communications provider.Delivering IT services contact centre technology unified comms fixed-line voice connectivity and managed cloud solutions.
