Customer Success Manager USA MFD

WHO WE ARE

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009 weve partnered with over 1000 clients including renowned brands like Kering McDonalds Ulta Beauty LOreal Disneyland Paris and LVMH among others. With a presence in 8 countries across 3 continents our team of 300 passionate individuals is dedicated to building the internet of the future.

Joining AB Tasty means becoming part of a diverse dynamic team that values innovation and growth. Our company culture guided by core values shapes our daily interactions:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

The Team

The Customer Success Manager helps clients succeed with their digital optimization programs guiding them to get the most from AB Tastys suite of products- including testing personalization feature management merchandising and recommendations.

This role combines strategic guidance with hands-on enablement and training partnering closely with product marketing and engineering teams. Youll help translate ideas into high-impact tests guide experimentation strategy and ensure clients have the knowledge confidence and support to run successful doing so youll become a trusted partner in shaping how teams test learn and innovate.

• Collaboration tools: Slack Jira Confluence and more

• Tools: Churnzero Gong

• Travel: occasional travel to client meetings

Your Mission

As we say at AB Tasty were the optimization partners pushing brave ideas from the inside out and the CS team is at the heart of that mission. As part of this team youll be a strategic partner elevating clients digital performance and helping them deliver better experiences for their users.

• Build and maintain strong trusted relationships with key stakeholders across clients.
  
  

• Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes.
  
  

• Lead onboarding and adoption of AB Tastys platform helping clients unlock value quickly and effectively.
  
  

• Develop deep expertise across multiple AB Tasty products staying informed on industry trends to advise clients strategically.
  
  

• Identify risks and opportunities partnering with Key Account Managers to support client growth success and product expansion.
  
  

• Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs.
  
  

• Capture client feedback and insights to influence internal teams and improve both product and experience.
  
  

• Collaborate closely with Engineering Product and Support teams to ensure seamless client experiences and effective technical guidance.
  
  

• Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs.

What Youll Bring

• 3 years in a client-facing SaaS or digital optimization role helping clients adopt technology and drive measurable outcomes.

• Strong organizational skills and ability to manage multiple clients and priorities.

• Consultative client-focused mindset with confidence engaging decision-makers (VPs Heads of Marketing Product Managers Engineers).

• Excellent communication and active listening strong ability to translate technical concepts for both technical and non-technical stakeholders.

• Basic knowledge of how websites work including HTML CSS and JavaScript; bonus for familiarity with React Server-Side Rendering SPA APIs or SDKs.

• Interest or experience in UX design analytics e-commerce and/or customer experience optimization.

• Experience in global or remote teams and collaborating across multiple internal functions (Sales Engineering Product Marketing Support).

• Passion for helping clients maximize platform value drive impact and champion customer-centric improvements.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

Why youll love it here

At AB Tasty we believe in empowering our team members to innovate grow and succeed together. By joining our team youll:

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.