Director, IT Engineering, Global

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Director IT Engineering Global

Department: Network & IT Construction
Reports to: Head of IT
Location: United States (Remote or Hybrid)
Employment Type: C2H
Position Overview

The Director IT Engineering Global leads the operational backbone of the IT Service Delivery & Support function transforming IT from reactive support into proactive measurable value creation. This role is responsible for defining and executing global IT engineering strategy driving automation operational excellence and compliance across the enterprise.

The Director partners closely with Infrastructure Network Service Desk and AI teams to ensure secure scalable and resilient solutions that support business growth operational efficiency and service reliability across multiple regions.

Essential Job Functions

Lead global IT engineering strategy architecture and execution for enterprise systems
Drive automation and standardization initiatives to improve efficiency consistency and risk reduction
Oversee ITIL-based service management practices configuration management and operational metrics
Ensure compliance with security regulatory and governance requirements
Build lead and mentor a high-performing IT engineering team across multiple regions
Partner with cross-functional IT and business teams to ensure seamless integration of solutions
Manage vendor relationships and evaluate emerging technologies for business impact
Collaborate with Service Delivery and IT Construction teams during new site activations and infrastructure deployments
Provide Tier 2/3 infrastructure expertise for escalations and complex problem resolution

Key Responsibilities

Manage the full lifecycle of IT engineering initiatives including planning design implementation and operational support
Establish KPIs and reporting mechanisms to measure service performance reliability and operational effectiveness
Maintain documentation standards and enforce formal change management processes
Implement operational governance frameworks controls and audit processes
Lead adoption and continuous improvement of ITIL best practices including incident problem and change management
Own and maintain the Configuration Management Database (CMDB) and asset intelligence capabilities
Design and implement operational dashboards reporting frameworks and KPI measurement systems
Establish communication standards collaboration platforms and knowledge management frameworks
Build and maintain Infrastructure-as-Code capabilities and automation pipelines
Design and implement IT service catalogs and self-service capabilities
Integrate operational tools and automate workflows across platforms
Define and maintain infrastructure standards and reference architectures
Monitor infrastructure utilization forecast capacity and support expansion planning
Manage vendor relationships conduct technology evaluations and optimize licensing and support costs

Qualifications & Experience

Bachelors degree in Information Technology Computer Science Engineering or a related field or equivalent professional experience
Extensive experience in IT engineering leadership within global multi-site organizations ideally supporting critical or highly available environments
Proven experience leading complex initiatives distributed teams and cross-functional programs
Deep expertise in enterprise architecture cloud platforms (e.g. Azure Microsoft 365) automation frameworks and ITIL-based service management
Hands-on experience with ITSM platforms (preferably ServiceNow) including Incident Request and Change Management in a global environment
Strong understanding of cybersecurity compliance and regulatory requirements impacting IT operations
Experience with financial operations (FinOps) cloud cost management and vendor negotiations
Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders and senior leadership
Demonstrated ability to lead motivate and develop teams in a collaborative results-driven environment
Strong analytical and problem-solving skills with the ability to resolve complex technical challenges
Commitment to continuous learning and professional development
Advanced certifications (e.g. ITIL PMP Azure Solutions Architect CISSP) are advantageous
Ability to prioritize and execute effectively in a fast-paced high-pressure environment
Experience working with international vendors and service providers
Ability to work independently with limited supervision while collaborating effectively across teams
Expected travel less than 20%

Director IT Engineering Global Department: Network & IT Construction Reports to: Head of IT Location: United States (Remote or Hybrid) Employment Type: C2H Position Overview The Director IT Engineering Global leads the operational backbone of the IT Service Delivery & Support function transforming ...