IT Problem Analyst
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Opportunity:
The IT Problem Analyst is responsible for managing the Problem Management lifecycle to identify root causes of recurring incidents minimize the impact of major incidents and drive permanent corrective actions. This role partners with crossfunctional IT teams to improve service reliability reduce incident recurrence and support continuous improvement initiatives. Preferred qualifications include 35 years of experience in IT Service Management Problem Management Incident Management or a related role and ITIL Foundation or higher certification.
The Work:
Manage IT Problem records from identification through closure in accordance with ITIL Problem Management practices.
Perform root cause analysis (RCA) and document findings corrective actions and known errors.
Analyze incident trends and identify systemic issues impacting service stability.
Facilitate crossfunctional problem review meetings and track action plans to completion.
Collaborate with Incident Change and Service Management teams to ensure solutions are implemented and controlled.
Develop and maintain problem management documentation metrics and reports.
Ensure compliance with internal policies procedures and governance standards.
Support continuous improvement initiatives related to IT service quality and operational efficiency.
Skills & Knowledge:
Strong analytical and problemsolving skills
Experience conducting Root Cause Analysis
Knowledge of ITIL processes and frameworks
Strong written and verbal communication skills
Ability to work effectively across technical and nontechnical teams
Why Saint Lukes
Saint Lukes offers competitive salaries and benefits packages to all eligible employees click here to find out more.
We believe in creating a collaborative environment where all voices are heard.
We are here for you and will support you in achieving your goals.
We are dedicated to innovation and always looking for ways to improve.
This opportunity will allow you to work with strong leaders who are dedicated to supporting you in your career development. Saint Lukes has a strong nurse governance and we encourage all of our nurses to participate and help us make Saint Lukes The Best Place To Get Care The Best Place To Give Care.
Benefits:
Health Vision and Dental
Leave of Absence PTO and various Welfare plans
Flex and Health Savings Accounts
Tuition and Education Reimbursement
Various other voluntary benefits available
Retirement options
Clinical Advancement Program Shared Governance Unit Based Project Career Advancement
Employees must live in one of these eligible states:
Alabama Iowa North Carolina Wisconsin
Arkansas Kansas Ohio
Florida Kentucky Oklahoma
Georgia Louisiana South Carolina
Illinois Mississippi Tennessee
Indiana Missouri Texas
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Job Requirements
Applicable Experience:
Less than 1 yearITIL - Foundation Examination - VariousBachelors DegreeJob Details
Full TimeDay (United States of America)The best place to get care. The best place to give care. Saint Lukes 12000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based nonprofit locally owned health system in Kansas City. Joining Saint Lukes means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
Join the Kansas City regions premiere provider of health services. Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
Saint Luke’s Health System consists of 16 area hospitals and campuses and several primary and specialty care practices, and provides a range of inpatient, outpatient, and home care services.
