Customer Support Manager
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a dedicated and detail-oriented Customer Support Manager to lead our support team and ensure our clients receive top-tier service. This role is perfect for someone who excels in problem-solving organization and delivering an exceptional client experience.
Responsibilities
Oversee daily operations of the customer support team ensuring timely and effective responses.
Develop and implement customer support policies and procedures.
Monitor team performance and provide coaching to enhance skills and efficiency.
Handle escalated client inquiries professionally and effectively.
Collaborate with other departments to improve service delivery and client satisfaction.
Maintain accurate records and generate reports on customer interactions and feedback.
Qualifications :
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving mindset with attention to detail.
Proficiency with standard office and support software.
Additional Information :
Competitive salary: $52000 $56000 per year.
Opportunities for professional growth and career advancement.
Supportive and collaborative work environment.
Access to training and skill development resources.
Comprehensive benefits package.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
