Organizational Performance Officer

Our City Our Future

St. Johns is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. Johns is committed to recruiting world-class talent and expertise to join our City staff more than 1200 strong who provide a vast array of valued services to the residents of St. Johns and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality we want you to help us make St. Johns a city where people want to live and feel they belong.

The Opportunity

Reporting to the Manager of Organizational Performance the Organizational Performance Officer supports the advancement of corporate frameworks and strategies including but not limited to strategic planning continuous improvement and innovation organizational development service excellence and public engagement.

Accountabilities

oProvide support to the development and monitoring of corporate plans annual action plan and departmental business plans integrated planning metrics.
oPlan research and prepare reports presentations proposals and briefing notes as required on a variety of issues and initiatives
oProvide support advice monitoring and guidance to various committees aligned with strategies and frameworks.
oDevelop and implement public engagement plans and other public engagement tools and methodology
oDesign surveys complete analysis and write summary reports
oManage the Citys public engagement website including development of content liaison with project leads manage database run reports write newsletters and make recommendations.
oUndertake and/or support corporate continuous improvement projects
oUndertake process design facilitation needs assessment planning analytics and evaluation as needed.
oOrganize events and manage logistics

The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

Qualifications

Education

Undergraduate degree in business/commerce communications public administration evaluation or related field. A certification in Continuous Improvement and/or International Association of Public Participation Certification training is considered an asset.

Experience

Three to five (3-5) years experience in fields related to the position including:
oExperience in continuous improvement including such things as facilitating root cause analysis data collection and analytics.
oExperience in stakeholder analysis and public engagement tools and methodologies
oExperience in research methods such as survey design and analysis
oExperience in process design for meetings and events facilitation and report writing.
oExperience in managing/updating a website
oExposure to and aptitude for software including Microsoft Teams Survey Monkey tracking and project-based software
oConducting jurisdictional scans and best practice reviews.
oProviding advice and guidance on frameworks strategies and plans.
oSupporting the development and delivery of training.


An equivalent combination of education training and experience may be considered.

Hours of Work

Monday to Friday
9:00AM to 4:30PM

The incumbent may be required to work outside regularly scheduled hours due to operational requirements.

The City of St. Johns has a flexible work protocol which may apply to this position and is entirely operationally dependent.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However only candidates selected for interview will be contacted. The City of St. Johns does not accept applications in person by email fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.

This City of St. Johns is an equal opportunity employer and is committed to the employment of a qualified workforce which reflects the communitys diversity.