Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are looking for a Learning & AI Operations Analyst to join our Customer Education team.

The ideal candidate is energized by the challenge of driving measurable Customer Education impact through data and business systems. The Learning & Operations Analyst will collect structure and analyze data across multiple platforms to identify trends measure outcomes and guide strategic decisions. This role is critical to scaling Clios Customer Education operation optimizing workflows and leveraging AI to transform content creation delivery and insights. This role is available to candidates in our Vancouver Calgary or Toronto hub cities.

What your team does:

Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation self-paced courses live events and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.

What youll work on:

• Managing the day-to-day operations and long-term optimizations of Customer Education business systems including Learning Management Systems (LMS) Content Management Systems (LMS) webinar platforms certification solutions and project management tools.

• Leading initiatives to centralize training data in Clios systems of record to measure Customer Educations impact on churn support ticket deflection and revenue growth.

• Expanding AI adoption across Customer Education activities including proactive training recommendations content creation localization video production and data analysis to accelerate throughput and reduce manual hours.

• Leading intake and triage activities using data analysis to align team priorities with key business objectives prioritize content upgrades manage the team backlog and drive evidence-based improvements to Customer Education programs.

• Managing and optimizing AI-enabled internal enablement portals that help Clios customer-facing teams find structure and recommend Customer Education resources for their portfolio of customers.

• Ensuring Customer Education education content strategies support Clios new product and go-to-market goals by collaborating with post-sales and product teams to optimize launch planning and delivery.

What you may have:

• 2-4 years of experience in learning operations data analysis or a related field in a fast-paced high-growth environment.

• Advanced Excel skills (data validation lookup functions pivot tables macros) and a foundational understanding of Python or similar programming languages to perform and automate data analysis within operational workflows.

• Strong analytical skills with experience building reports analyzing performance data and translating insights into actionable recommendations using business intelligence tools such as Tableau Looker and Power BI.

• A degree in Data Science Library Science Info Systems Analytics Conversational design or other STEM-related fields.

• Hands-on experience implementing AI tools prompt engineering data formatting languages (Markdown JSON) data analysis/query languages (R SQL) workflow automation or emerging technologies to drive operational efficiency.

• Experience managing complex intake processes and competing priorities while streamlining workflows to improve cross-functional efficiency and operational effectiveness.

• Excellent stakeholder management and communication skills with the ability to partner across Product Marketing Customer Success and Operations teams.

Serious bonus points if you have:

• Experience in Customer Education Learning & Development Customer Success Professional Services or Education Operations.

• Demonstrated experience with Learning Management Systems (LMS) administration and optimization.

• Experience administering certification and credentialing programs for software solutions or related industries.

• Familiarity with Asana or similar project management platforms for intake and workflow management.

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive equitable salary with top-tier health benefits dental and vision insurance

• Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.

Diversity Inclusion Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.

Learn more about our culture at a Human and High Performing AI company meaning we use artificial intelligence to improve all of our recruitment AI helps us streamline the process for greater efficiency. However weve built our systems to ensure that a human always reviews AI-generated output and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @ email addresses.