Park Operations Administrator Administration Support

Park Operations Administrator - Administration Support

About the Job:The City of Colorado Springs Pikes Peak Americas Mountain (PPAM) is seeking an experienced and innovative individual to join our PPAM leadership team. The Parks Operations Administrator Administration Support is an integral position steering the optimization of daily business and management operations to complement PPAMs organizational cornerstones. This position assists in oversight of the financial integrity of the department supervises Senior Business Support Specialist and a seasonal administrative staff member and reports to the PPAM Manager.

Job Type:Full Time

Work Location:Pikes Peak Gateway 5089 Pikes Peak Hwy Cascade CO 80809

Learn more about the department: aPikes Peak Gateway Supervisor (Park Operations Administrator) you will:

• Develop implement and continually refine standardized business processes to enhance operational efficiency clarity and consistency across the organization
• Create update and maintain templates workflows and best practice documentation to support seamless collaboration and enable consistent execution of business operations
• Conduct thorough quality checks/audits on financial processes PCI compliance internal documents materials and operational deliverables to ensure accuracy completeness and adherence to standards
• Proactively partner with cross-functional teams to facilitate effective communication information sharing and alignment on business operations objectives and deliverables
• Oversee and mentor Senior Business Support Specialist and seasonal administrative support positions including the recruitment hiring training mentoring scheduling payroll establishment of work priorities and conducting performance evaluations
• Assist in documenting and financial tracking of PPAM capital improvement projects ensuring that project goals timelines and resources are effectively managed to achieve successful outcomes
• Analyze visitation and sales reports to inform strategic quarterly operations adjustments
• Assist with PPAM maintenance fleet and road operations use of Cartegraph & M5 AssetWorks software program reporting and tracking functions
• Troubleshoot technically challenging issues with fee program-related technologies and equipment that includes hardware software and peripheral devices such as hand-held devices computers point-of-sale (POS) equipment registers tablets scanning devices and reservation systems
• In collaboration with the City Legal department reviews and manages compliance of business operations agreements
• Remain current on legislative issues that affect the enterprise business operations industry
• Serves as a liaison to various business operations related associations and task forces
• Assist in annual budget preparation including conducting market analysis financial forecasting and fiscal impacts financial feasibility analysis project and maintenance operations budgets
• Assist Senior Business Support Specialist in providing oversight and support of accounts payable accounts receivable and cash receipts transactions
• Prepare and deliver presentations to boards and committees as well as the public in relation to enterprise business projects and initiatives
• Assist in tracking PPAM facilities fleet and road operations required permits and certifications
• Conduct and participate in mandatory training as required by federal and state laws
• Complete other duties as assigned

• Principles and application of critical thinking and analysis
• Budget preparation and administration
• Parks and recreation maintenance and operations
• Research methods data collection project coordination and management
• Modern office technology and supporting software with an emphasis on Microsoft products especially Microsoft Excel
• Point-of-sale software
• Fleet and project management software
• Cash handling and reconciliation processes
• Supervision management methods for team members
• Pertinent federal state and local laws codes and regulations

• Lead organize and review the work of supervised team members
• Prioritize organize and manage multiple work responsibilities
• Research analyze and evaluate new service delivery methods and techniquesand implement as necessary
• Communicate clearly and concisely verbally and in writing
• Establish and maintain effective working relationships and decision-making processes
• Work collaboratively with internal and external stakeholders
• Ensure dependability and detail-orientation
• Utilize modern office technology equipment and software programs
• Troubleshoot technical problems - either independently or in coordination with the Citys IT department or other technical support
• Coach mentor and lead team members

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience and each year of additional relevant work experience as equivalent to each year of required education.

• Bachelors degree from an accredited college or university with major coursework in a related area of study.
• Three years of full-time professional experience in a related field including two years of administrator and/or supervisory experience.

The following qualifications are not required but they are considered desirable. If you possess any of the preferred qualifications please include specific details in your application. This information may be used to identify a top group of applicants.

• Designation as a Certified Parks and Recreation Professional (CPRP) or Certified Parks and Recreation Executive (CPRE)
• Experiencein the recreational tourism and hospitality industry
• Experience utilizing PeopleSoft Aluvii M5 AssetWorks and/or Cartegraph software programs
• Experienceindeveloping and cultivating successful partners contracts and agreements with both internal and external stakeholders
• Process improvement certifications
• Process and general management certifications
• Experience leveraging data and analytics to identify trends and provide actionable insights that drive strategic decision-making

Please contact Katie McLaughlin at for any questions about this position.

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.

The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Apply to Join Our Team

• Please visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).

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• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.

The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications page

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