Product Manager, Omnichannel
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
POS-15799
Product Manager Omnichannel Messaging Platform
Role Summary
Our mission at HubSpot is to help millions of organizations grow this role youll shape the future of how sales and support teams communicate across email WhatsApp Facebook Messenger Instagram and emerging channels. Youll redefine the most heavily used messaging channelemailwhile building a unified AI-powered platform that helps reps communicate naturally and efficiently. Youll collaborate deeply across Engineering UX Research and Analytics to deliver impactful customer-driven solutions.
What Youll Do
- Lead the product strategy and roadmap for HubSpots Omnichannel Messaging Platform with a core focus on modernizing email for 2026 and beyond.
- Simplify and evolve complex email foundations such as threading deliverability access controls provider integrations signatures automations and message-object associations.
- Build platform capabilities that power consistent scalable messaging across email WhatsApp Facebook Messenger Instagram and future channels.
- Use AI to streamline setup automate support messages enhance reply workflows and boost rep productivity.
- Work closely with Service Hub Connected Email CRM and Deliverability teams to create end-to-end messaging experiences that scale.
- Balance native channel constraints with CRM workflows to deliver intuitive enterprise-grade omnichannel communication.
- Guide new product ideas from concept through launch driving alignment across engineering UX and cross-functional teams.
- Interview customers to understand their messaging behaviors challenges and opportunities.
- Define track and analyze the key metrics that reflect the health adoption and effectiveness of the messaging ecosystem.
What Youll Bring
Required Qualifications
- Proven experience shipping messaging or communications products as a Product Manager.
- Skilled at partnering with engineers and designers to deliver high-quality customer-centric products.
- Curiosity and resilience in navigating mature technically complex domains like email.
- Strong data literacy and a hypothesis-driven approach to decision making.
- Excellent communication and storytelling skills with the ability to articulate vision and trade-offs clearly.
- Ability to connect familiar messaging behaviors (Gmail Outlook WhatsApp Slack) to CRM workflows.
- Understanding of the competitive messaging landscape and emerging trends.
- Comfortable moving quickly learning fast and iterating in ambiguity.
Nice-to-Have Qualifications
- Experience with AI-driven messaging or automation capabilities.
- Background in platform communications or infrastructure products.
- Experience in sales support or CRM-connected workflows.
Where Youll Work
- Location: Remote United States (EST/CST )
- Work preference: Remote
- Travel: Limited travel
Application Requirements
- Applications must be submitted in English.
- No cover letter or supplemental materials required.
- No application deadline set.
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
