Event Captain

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

• Provide confident hands-on leadership during all phases of events including setup service and breakdown lead by example
• Act as the on-site event lead and primary liaison between the client hotel departments and service staff
• Attend and conduct event pre-shifts to review timelines floor plans menus service standards and special client requests
• Ensure all event spaces are properly set according to BEOs diagrams and client specifications
• Monitor service flow pacing and guest experience throughout the event and make adjustments where needed
• Lead and support Event Servers Bartenders and Support Staff by modeling hospitality communication and efficiency
• Be in constant communication with hosts servers bartenders support positions and back of house
• Comply with sanitation standards and procedures according to health and legal regulations
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack with particular attention to the Announcement Board and the Events Pre-Shift and Product Updates channels before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude a willingness to learn and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength not a sign of weakness

• Administrative duties including sending daily reports money handling deposits voicemails tip metric input etc.
• Ensure daily reports are sent out after each close of event - respond to all immediate action items notes in reports
• Help to promote a safe and clean environment for co-workers and guests; maintain the ABK mantra
• Be capable of covering any floor position when needed (for emergency purposes only)
• Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house traveling or at another local establishment
• Follow all rules policies procedures and conditions of employment including those outlined in the Employee Handbook

• The physical demands for this position are seeing hearing speaking reaching frequently lifting up to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

• 2years of proven Server experience in a reputable establishment
• Highest levels of EQ and discretion
• Ability to work in a fast-paced environment while maintaining composure
• Strong multitasking and time management abilities
• Attention to detail ensuring accurate order-taking and payment processing
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours including early mornings evenings weekends and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player
• High ethics hard worker and a great sense of humor

• Have 3-4 years of Server experience in a high-volume establishment
• Have sufficient skills knowledge and personality to provide a memorable experience for our patrons

• Curiosity: We learn and improve through active observation and creative problem solving.
• A.B.K.: We anticipate prepare and execute with intention.
• Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
• Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
• Connection: We build relationships through intuition empathy and transparency

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Gin & Luck is an acclaimed cocktail-anchored hospitality group best known for its flagship brand Death & Co. Since opening in New York City in 2006/2007 Death & Co has been at the forefront of cocktail culture and has grown into a globally celebrated brand with additional locations in major US markets three award-winning books and countless industry accolades.

At Gin & Luck were expanding into new verticals through bars hotels and brands that all celebrate the craft of hospitality and the people behind it. As an employer we are dedicated to creating opportunities for our team to thrive both personally and professionally. We offer benefits including but not limited to One Fair Wage shareholder opportunities and comprehensive benefits packages for all team members.

What sets us apart is our commitment to our core values:

Curiosity: We learn and improve through active observation and creative problem solving.

Pursuit of Excellence: We will forever be chasing excellenceit is a pursuit without end.

A.B.K.: We anticipate prepare and execute with intention.

Contagious Joy: When were having fun it emanates out and influences our work and the people around us.

Connection: We build relationships through intuition empathy and transparency.

If youre passionate about crafting unforgettable experiences and being part of a team that celebrates creativity and connection wed love to have you on our team. Together well create moments that inspire delight and resonate far beyond the bar.

Not seeing the job youre looking for Reach out to us at with your resume and the role youre interested in! Well be sure to point you in the right direction.