Medical Appointment Clerk Lead

Dayton, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Medical Appointment Clerk - Lead job in Wright Patterson AFB OH.

Veterans and Military Spouses Encouraged to Apply

Benefits/Compensation:

Health and Welfare Fringe Benefits: $5.09 per hour
Paid Holidays - 11 days
Company-funded match and safe harbor 401(k)
Medical Dental and vision plans available
Life insurance and accidental death plans available
Short-term and long-term disability plans available
TRICARE Supplemental available
Supplemental Benefit plans available
Employee Assistance Program
Pet Insurance Plans available
Will Preparation Services available

Medical Appointment Clerk - Lead Job Overview:

Adhere to assigned work schedule and attendance standards.
Ensure compliance with government contractual requirements and DHA/MTF policies.
Uphold confidentiality in accordance with Health Insurance Portability and
Accountability Act (HIPPA) and The Joint Commission (TJC) standards.
Maintain professionalism and courtesy in all interactions with beneficiaries staff and government representatives.
Demonstrate reliability adaptability and commitment to PIRMACs mission of delivering exceptional patient access and support.
Foster a positive team-oriented environment that encourages engagement productivity and retention.

Duties

Supervise daily operations of staff day-to-day activities metrics to ensure program success.
Monitor and report on call volume performance metrics and quality assurance results to ensure compliance with contractual and DHA standards.
Collaborate with the Program Manager FSR and Coho leadership to achieve operational goals and continuous improvement.
Conduct coaching sessions performance reviews and staff training to promote professional development and accountability.
Maintain timekeeping and attendance records ensuring accurate and timely submissions.
Review system workflows and recommend process enhancements to increase efficiency and accuracy.
Support quality assurance and activities by monitoring calls and appointment documentation for adherence to performance standards.
Promote an environment of teamwork professionalism and respect across all staff levels.
Assist with interdepartmental communication and coordination between Appointing RMS and CLR.
Perform additional duties as assigned to support Wright Patterson Medical Appointment Department mission and contract performance objective.

Medical Appointment Clerk - Lead Job Qualifications:

High school diploma or General Educational Development (GED) equivalency
Skilled in Microsoft 365 and other software programs.
Excellent interpersonal and customer service skills proper telephone etiquette.
Ability to critically think define problems and obtain solutions.
Must be able to obtain clearance to be granted a Common Access Card (CAC).
Must be able to clearly communicate verbally and written with coworkers and clinic staff.
Healthcare administrative experience - preferred
Call center experience - preferred
Critical thinking skills and attention to detail.
Receptive to feedback.
Ability to navigate and utilize computer systems effectively.

Come join our team of healthcare professionals!

EPIC GOVERNMENT employs healthcare professionals at government medical facilities providing care to military service members retirees and their families. Since 2004 Epic Government has built mutually beneficial sustainable partnerships with healthcare professionals and our clients nationwide.

Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Suns Top Workplaces!

Epic Government dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse

By applying for this position you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.

Medical Appointment Clerk - Lead job in Wright Patterson AFB OH. Veterans and Military Spouses Encouraged to Apply Benefits/Compensation:Health and Welfare Fringe Benefits: $5.09 per hourPaid Holidays - 11 days Company-funded match and safe harbor 401(k)Medical Dental and vision plans available Life...