Assistant Manager-Service Sales

KONE India is part of KONE one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings hotels public transportation sites hospitals shopping malls and many special buildings

What are we looking for

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base

What will you be doing

Customer relationship management

Proactively develops and creates customer relationships in his/her area of responsibility

Is accountable for developing KONE position in his/her customer base or market area

Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

Ensures customer satisfaction and solves complaints with the rest of KONE team

Documents the customer and contact information maintains customer data

Sell

Proactively generates opportunities from outside current customer base

Handles RFQs

Is accountable for leads opportunities orders and contracts to meet the sales budget and pricing targets

Is accountable for finding customer needs and that KONEs solution matches with the needs

Is responsible for pricing using the approved tendering tools and for optimizing prices and discounts within his/her authority

Validates that the contents of the contract are in line with the negotiation process outcome

Maintains full information of opportunities tasks and visits (sales funnel management)

Responsible for timely and accurate reporting in CRM

Responsible for gathering relevant information about market and competitors from the field

Supports the finance function in money collection.

Drives execution of her/his individual sales plan

What do we offer

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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