Manager – Accounting (Order to Cash & Collections)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Summary

We are seeking an experienced Manager Accounting (Order to Cash & Collections) to lead our Order to Cash Collections and Billing operations. This senior role involves managing a team handling service providers setting clear expectations and ensuring high-quality delivery with attention to detail. The ideal candidate will drive performance optimize processes and leverage advanced analytics tools to support global financial operations to join our Global Bus Svcs ITC -Global Finance Services Division Team.

The preference for this role is to be based out of Whitefield Bangalore office

What you will do

• Team Leadership: Manage and mentor a team of accounting professionals across Billing and Collections fostering a culture of accountability and excellence.
• Billing Expertise: Oversee Milestone-Based Billing processes to ensure accuracy and timely invoicing.
• Collections Oversight: Monitor aging reports drive collection strategies and ensure timely recovery of outstanding payments.
• Backup for Collections: Act as a backup for collections activities when required.
• Cash Applications Oversight: Supervise Cash Application processes delivered by service providers ensuring accuracy and compliance.
• Service Provider Management: Oversee third-party service providers ensuring compliance with SLAs and quality standards.
• Performance Management: Set clear expectations monitor KPIs and deliver results aligned with organizational goals.
• Process Optimization: Identify opportunities for efficiency and implement best practices in Order to Cash and Collections processes.
• Stakeholder Collaboration: Work closely with cross-functional teams (Sales Finance Operations) to resolve escalations and improve customer experience.
• Reporting & Analytics: Utilize advanced tools to generate insights and support decision-making.
• Ensure adherence to internal controls company policies and GAAP standards.

What you will have

• Education: Bachelors or masters degree in accounting Finance or related field.
• Experience: 1215 years in Order to Cash operations including Collections and Billing with proven leadership experience.
• Tools Expertise (Mandatory):
  • Power BI
  • Tableau
  • Cognos BMW
• Preferred Systems Knowledge:
  • Infor LN
  • Baan 5C
  • Navision
  • Salesforce
  • Amalto
  • E-Invoice Portals
• This position requires the candidate to work a 5-day-a-week schedule in the office

Core Competencies

• Leadership & People Management
• Collections & Billing Expertise (including Milestone-Based Billing)
• Strategic Thinking
• Analytical & Reporting Skills
• Attention to Detail
• Problem Solving & Decision Making

Skills desired:

Planning: Tactical Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term) tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Working Knowledge:
Contributes to short-term operational plans.
Anticipates and adapts to plan changes.
Monitors progress of work against plan as required to meet objectives.
Reports variances and makes agreed-upon corrections.
Under guidance develops tactical plan for own direct responsibility.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Working Knowledge:
Approaches a situation or problem by defining the problem or issue and determining its significance.
Makes a systematic comparison of two or more alternative solutions.
Uses flow charts Pareto charts fish diagrams etc. to disclose meaningful data patterns.
Identifies the major forces events and people impacting and impacted by the situation at hand.
Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.

Judgment and Decision Making: Knowledge of the decision-making process; ability to carefully evaluate the impact of emerging business situations and choose the best path forward communicating actions and activities that maximize organizational performance.
Level Working Knowledge:
Discerns between signal and noise when considering courses of action.
Selects the right activities to work on from a range of competing priorities.
Stands by decisions in the face of conflict or unexpected outcome.
Makes the transition from evaluation to conclusion readily and in a timely manner.
Revisits decisions when appropriate but infrequently and without disrupting focus.

Managing People: Knowledge of processes involved in managing people; ability to lead successful teams and diligently address issues related to performance and conflicts at the workplace.
Level Basic Understanding:
Describes the general processes and procedures involved in people management.
Identifies the needs of the organization and employees; matches them to appropriate solutions.
Lists major activities performed in managing people at the workplace.
Understands relevant systems tools and resources required for managing people.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals including minorities females veterans and individuals with disabilities - are encouraged to apply

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply Join our Talent Community.