This is a remote position.
The Helpdesk Support Technician will be responsible for providing technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problems and determines and implement solutions. This individual will be responsible for responding to End User requests and issues remotely but may require emergency dispatch.
The ideal candidate has strong technical fundamentals excellent communication skills and a passion for helping users resolve technology-related challenges.
Requirements
Serve as first-level technical support for hardware software network and system-related issues
Respond to support requests via ticketing systems email chat or phone promptly
Diagnose and troubleshoot issues related to operating systems applications and user access
Perform password resets account setup and permissions management
Escalate unresolved or complex issues to higher-level IT teams with clear documentation
Maintain accurate records of issues resolutions and procedures in the ticketing system
Assist with system setup device configuration and basic onboarding support
Follow IT security policies and best practices when handling systems and sensitive information
Contribute to knowledge base articles and process improvements
Benefits
Comprehensive health insurance (medical dental and vision)
Retirement plan with employer contribution
Paid time off including vacation sick leave and public holidays
Fully remote or flexible work environment (role-dependent)
Professional development opportunities and certification support
Employee wellness and assistance programs
Career growth opportunities within the IT and technology teams
Required Skills:
Serve as first-level technical support for hardware software network and system-related issues Respond to support requests via ticketing systems email chat or phone promptly Diagnose and troubleshoot issues related to operating systems applications and user access Perform password resets account setup and permissions management Escalate unresolved or complex issues to higher-level IT teams with clear documentation Maintain accurate records of issues resolutions and procedures in the ticketing system Assist with system setup device configuration and basic onboarding support Follow IT security policies and best practices when handling systems and sensitive information Contribute to knowledge base articles and process improvements
This is a remote position. The Helpdesk Support Technician will be responsible for providing technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problems and determines and implement solutions. This individual w...
This is a remote position.
The Helpdesk Support Technician will be responsible for providing technical assistance and support related to computer systems hardware or software. Responds to queries runs diagnostic programs isolates problems and determines and implement solutions. This individual will be responsible for responding to End User requests and issues remotely but may require emergency dispatch.
The ideal candidate has strong technical fundamentals excellent communication skills and a passion for helping users resolve technology-related challenges.
Requirements
Serve as first-level technical support for hardware software network and system-related issues
Respond to support requests via ticketing systems email chat or phone promptly
Diagnose and troubleshoot issues related to operating systems applications and user access
Perform password resets account setup and permissions management
Escalate unresolved or complex issues to higher-level IT teams with clear documentation
Maintain accurate records of issues resolutions and procedures in the ticketing system
Assist with system setup device configuration and basic onboarding support
Follow IT security policies and best practices when handling systems and sensitive information
Contribute to knowledge base articles and process improvements
Benefits
Comprehensive health insurance (medical dental and vision)
Retirement plan with employer contribution
Paid time off including vacation sick leave and public holidays
Fully remote or flexible work environment (role-dependent)
Professional development opportunities and certification support
Employee wellness and assistance programs
Career growth opportunities within the IT and technology teams
Required Skills:
Serve as first-level technical support for hardware software network and system-related issues Respond to support requests via ticketing systems email chat or phone promptly Diagnose and troubleshoot issues related to operating systems applications and user access Perform password resets account setup and permissions management Escalate unresolved or complex issues to higher-level IT teams with clear documentation Maintain accurate records of issues resolutions and procedures in the ticketing system Assist with system setup device configuration and basic onboarding support Follow IT security policies and best practices when handling systems and sensitive information Contribute to knowledge base articles and process improvements
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Job Location:
Monthly Salary:
$ 28 - 45
Posted on:
7 days ago
Vacancies:
1 Vacancy
