Principal PM, Agentic AI Shopping, RBS
Share
Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Inc. (NASDAQ:AMZN) a Fortune 500 company based in Seattle opened on the World Wide Web in July 1995 and today offers Earths Biggest Selection. Inc. seeks to be Earths most customer-centric company where customers can find and discover anything they might want to buy online and endeavors to offer its customers the lowest possible prices. Today we operate retail websites in nine countries offering millions of products in more than 40 categories worldwide and we still like to work hard have fun and make history!
Amazons Retail Business Services (RBS) team is looking for a Principal Program Manager to drive the Agentic AI Shopping Charter.
Overview of the role
Customer shopping behavior is undergoing the fastest transformation in a decade. Over 65% of Gen Z shoppers now begin their journey with AI assistants social media or conversational interfaces rather than traditional retail websites. Agentic AI recommendations are redefining how customers discover evaluate and purchase.
Amazons current discovery model must evolve toward conversational context-aware and autonomous experiences.
The Principal Agentic AI Shopping will lead Amazons internal capability to understand audit and innovate within this agentic commerce paradigm ensuring Amazon remains the world leader in shopping innovation.
Key Responsibilities
-Define Amazons Agentic AI Shopping strategy and establish the long-term vision for autonomous intent-driven commerce experiences.
-Develop and own the Agentic Shopping Audit Framework (ASAF) to assess Amazons readiness for AI-led customer experiences.
-Conduct deep competitive and behavioral analysis across external Agentic AI platforms and solutions to anticipate shifts in customer behavior.
-Partner with internal tech and product teams to translate findings into customer experience roadmaps and measurable outcomes.
-Create external benchmarking mechanisms to track innovation in AI commerce and position Amazon as the industry thought leader.
-Influence senior leadership decisions by translating research data and strategic insights into clear recommendations.
-Mentor and guide senior PMs and Principals in understanding agentic commerce fostering a culture of innovation and customer obsession.
Basic Qualifications
-10 years experience in product management strategy or applied AI/ML in large-scale digital ecosystems.
-Proven track record defining and launching customer-facing AI products or next-generation CX frameworks.
-Demonstrated ability to operate in ambiguity lead cross-functional initiatives and establish clarity through mechanisms.
-Strong analytical background with experience in data-driven decision-making and competitive analysis.
-Excellent written and verbal communication skills; ability to influence executive stakeholders and technical partners.
Preferred Qualifications
-Experience with conversational AI personalization systems or shopping assistants.
-Deep understanding of customer psychology and digital shopping behavior trends.
-Demonstrated ability to translate technology evolution into business strategy.
-Recognized thought leader: patents publications or speaking engagements in AI or commerce.
-MBA or advanced degree in computer science data science or behavioral economics preferred.
- Experience defining program requirements and using data and metrics to determine improvements
- 10 years of management experience
- Technical background preferred ( Hands on experience in Retail eCommerce and supply chain functions Proven history of delivering results while owning complex cross-functional launches partnering with central teams
- Experience managing analyzing and communicating results to senior leadership
- Are enrolled in or have completed a full-time MBA program
- Experience influencing at all levels within an organization particularly at the executive level
- Experience managing challenging assignments with aggressive schedules
- Experience with communication presentation and negotiation
- Experience defining requirements and using data and metrics to draw business insights
- Familiarity or experience with autonomous systems and machine learning is a plus point for this role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazons Retail Business Services (RBS) team is looking for a Principal Program Manager to drive the Agentic AI Shopping Charter.
Overview of the role
Customer shopping behavior is undergoing the fastest transformation in a decade. Over 65% of Gen Z shoppers now begin their journey with AI assistants social media or conversational interfaces rather than traditional retail websites. Agentic AI recommendations are redefining how customers discover evaluate and purchase.
Amazons current discovery model must evolve toward conversational context-aware and autonomous experiences.
The Principal Agentic AI Shopping will lead Amazons internal capability to understand audit and innovate within this agentic commerce paradigm ensuring Amazon remains the world leader in shopping innovation.
Key Responsibilities
-Define Amazons Agentic AI Shopping strategy and establish the long-term vision for autonomous intent-driven commerce experiences.
-Develop and own the Agentic Shopping Audit Framework (ASAF) to assess Amazons readiness for AI-led customer experiences.
-Conduct deep competitive and behavioral analysis across external Agentic AI platforms and solutions to anticipate shifts in customer behavior.
-Partner with internal tech and product teams to translate findings into customer experience roadmaps and measurable outcomes.
-Create external benchmarking mechanisms to track innovation in AI commerce and position Amazon as the industry thought leader.
-Influence senior leadership decisions by translating research data and strategic insights into clear recommendations.
-Mentor and guide senior PMs and Principals in understanding agentic commerce fostering a culture of innovation and customer obsession.
Basic Qualifications
-10 years experience in product management strategy or applied AI/ML in large-scale digital ecosystems.
-Proven track record defining and launching customer-facing AI products or next-generation CX frameworks.
-Demonstrated ability to operate in ambiguity lead cross-functional initiatives and establish clarity through mechanisms.
-Strong analytical background with experience in data-driven decision-making and competitive analysis.
-Excellent written and verbal communication skills; ability to influence executive stakeholders and technical partners.
Preferred Qualifications
-Experience with conversational AI personalization systems or shopping assistants.
-Deep understanding of customer psychology and digital shopping behavior trends.
-Demonstrated ability to translate technology evolution into business strategy.
-Recognized thought leader: patents publications or speaking engagements in AI or commerce.
-MBA or advanced degree in computer science data science or behavioral economics preferred.
- Experience defining program requirements and using data and metrics to determine improvements
- 10 years of management experience
- Technical background preferred ( Hands on experience in Retail eCommerce and supply chain functions Proven history of delivering results while owning complex cross-functional launches partnering with central teams
- Experience managing analyzing and communicating results to senior leadership
- Are enrolled in or have completed a full-time MBA program
- Experience influencing at all levels within an organization particularly at the executive level
- Experience managing challenging assignments with aggressive schedules
- Experience with communication presentation and negotiation
- Experience defining requirements and using data and metrics to draw business insights
- Familiarity or experience with autonomous systems and machine learning is a plus point for this role.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Staff IC
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
