Intermediate Implementation Specialist

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

As an Implementation Specialist joining our growing team youre a bright energetic individual bringing with you your hybrid skillset: technical savvy and great communication (written and verbal) all underpinned with solid business and commercial be working on SaaS / cloud-based implementations juggling multiple customers at one time leading their technical and / or business stakeholders through the setup and onboarding to Global Relays Compliance product suite.

Excelling at this role means providing the customer with a seamless experience in terms of implementation and on-boarding navigating the resolution of technical issues as they arise and providing excellent customer service every step of the find yourself in a supportive environment that encourages growth and continual learning both personally and professionally.

Your responsibilities:

Implementing and onboarding global customers onto Global Relays product suite navigating technical challenges and being the face of Global Relay
Maintaining a high standard of communication and customer service throughout the entire onboarding process
Strong personal organization and management; juggling priorities meeting deadlines and setting expectations both externally and internally
Working effectively as a key member of a wider team during customer onboarding with a shared goal of success; collaboration with other teams and specialisms is key to your success
Actively contributing to the Implementation teams knowledge base and learning
Working with Sales team as and when required to assist with pre-sales POCs (Proof Of Concepts) as well as providing any other technical expertise required
Submitting and maintaining ownership of issues to our internal support DevOps and Product teams to resolve technical issues encountered during Implementation that require further investigation / analysis

About you:

1 to 3 years of experience in SaaS hands on implementation configuration and setup or equivalent is required
Goal-oriented self-starter who can work independently as well as excel in a team environment with minimal supervision
General understanding of domains networking principles message flow and email protocols is required
Excellent interpersonal and communication skills with top-drawer telephone and email etiquette
Ability to work on several projects concurrently with good quality results and high attention to detail
Strong analytical and problem solving skills
Exposure to various hosted and cloud-based email providers (i.e. Microsoft 365 & Hosted Exchange G Suite amongst others) particularly around journaling is a strong asset
Knowledge and familiarity with Active Directory LDAP SAML / SSO is also a nice to have
Experience with Salesforce CRM and Confluence is desirable

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60000$70000 CAD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Who we are:For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...