Customer Support (Nutrameg Ukraine)

Lviv - Ukraine

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Description
Nutrameg is building innovative healthtech applications that genuinely improve lives for millions worldwide. Their team is passionate about health excellence and creating real impact.
Were looking for 10 motivated Support Agents to join team. Youll be the voice of brand helping customers get the most out of products through email live chat and social media. This isnt about reading scripts; its about understanding peoples needs and finding solutions that work.
Nutrameg is looking for people who can think critically make judgment calls and bring genuine empathy to every interaction.

Requirements

Excellent written English (primary language for all communication)
Ability to work flexible shifts including days evenings nights weekends and holidays
Strong computer skills and comfort with learning new tools
Critical thinking and problem-solving abilities you need to assess situations not just execute commands
Genuine motivation for customer support work and helping people

Responsibilities

Engage with users across multiple channels (email live chat Facebook Instagram) providing timely and professional responses
Deliver outstanding user experience by actively listening understanding needs and providing clear helpful solutions
Exercise sound judgment and make logical situation-based decisions rather than blindly fulfilling requests
Evaluate each case critically they need thinking agents not macro copy-pasters
Follow company guidelines policies and procedures to maintain consistency and quality
Work with Intercom and Meta Business Suite to manage user communications efficiently

Nice to have

Previous experience in customer support
Familiarity with Trustpilot
Experience working in fast-paced high-volume environments
Background in healthtech or wellness industries

and ofcourse your benefits:

20fully paid business days ofvacation
15fully paid sick leaves
11fully paid public holidays
compensation for health insurance and sport club membership
ability to work from home or remotely

DescriptionNutrameg is building innovative healthtech applications that genuinely improve lives for millions worldwide. Their team is passionate about health excellence and creating real impact.Were looking for 10 motivated Support Agents to join team. Youll be the voice of brand helping customers ...