Service Operations Analyst Technical Support Engineer (L2L3)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities:
- You will be a member of a L2/L3 tech support team responsible for managing the process of identifying the underlying root cause of highly technical and complex issues
- Your role will be to communicate between Playtika business and technologies teams
- You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise
- Manage queue of incoming inquiries determine their prioritization and address them appropriately within SLA
- Document resolutions for future reference
Requirements:
- Bachelors degree in Computer Since or relevant engineering/science fields
- 2 years of experience in L2 L3 support BA or BI
- English level starting from B2 (Upper-Intermediate English)
- Experience with writing SQL queries and MS Excel formulas
- Troubleshooting and problem solving
- Attention to details
- Stress resistance to stay calm work fast and efficient
- Excellent communication skills to deliver information in a clear and correct manner to both business and technical audiences
- Strong relationship building skills to be able to positively influence the actions of others and work as a team -player outside-the-box thinking
Benefits:
- Annual company bonus
- Competitive salary & flexible working hours
- Daily breakfast lunch and office refreshments
- Private health insurance dental coverage and psychological counseling
- 20 paid vacation days and 5 sick days per year
- 6 long weekends and 1 day off for your birthday
- Gifts for special occasions (birthday Easter Christmas Womens and Mens Day weddings childbirth etc.)
- Technical library with the option to order books
- Access to our educational platform with courses training programs and certifications
- Career development through coaching and reviews
- Internal mobility & referral program
- Corporate celebrations team-building events and fun activities
- Personal care in the office (nails eyebrows and barber services)
- Modern offices (Kyiv Vinnytsia Dnipro) with organized shuttle buses to and from the office
Required Experience:
IC
Key Skills
- Fashion Retail
- Academics
- CFA
- Audio Visual
- Concrete Pump
- Event Marketing
About Company
Discover how Playtika blends art and science to create engaging experiences for millions worldwide, setting the standard for gaming brands and companies.
