Service Manager (M3)
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Job Location:
Taichung City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.
What We Offer
Location:
TaichungTWNYoull benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
Position Summary
The Service Manager III (M3) leads the Customer Engineering team supporting Winbond/SPIL/SUMCO and responsible product ETCH/IMP/FEP within the assigned district. This role is based in Taichung and is responsible for delivering high-quality service managing customer relationships and ensuring account execution.
This position manages a team of 1215 Customer Engineers to support service operations system installations and escalation management. The Service Manager is also accountable for team development resource planning and financial efficiency for the assigned account(s).
Key Responsibilities
- Develops and maintains customer relationship with all relevant individuals in his/her district at all times at all levels. Performs regular customer visits.
- Manages coaches and directs all customer engineers in his/her district. Responsible for salary planning career planning corrective actions where necessary establishes objectives and performance appraisals. Gives formal updates to all employees. Business new hires new products. Can invite any guest speaker.
- Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support training spares reliability.
- Monitors the CSD Award Program with quarterly results (election announcements). Monitors the mentor program so that all new engineers have a defined mentor.
- Executes escalation procedure.
- Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management Sales Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
- Responsible for system installation; planning reporting and execution pre-facility meeting start-up meeting process support identification.
- Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy understanding and update of Customer Engineer hours tracking. Personal cross check and signature measures customer engineers takes corrective action with customer engineers.
Qualifications
- Bachelors degree in engineering or a related technical discipline.
- 10 years of experience in field service customer engineering or technical support within the semiconductor or hightech manufacturing industry.
- Demonstrated leadership experience such as acting as a team lead technical lead project lead mentor or primary customer contact.
- Strong customer-facing experience with the ability to build and maintain effective relationships at multiple levels within customer organizations.
- Solid understanding of service operations system installation processes and escalation management.
- Demonstrated ability in resource planning operational execution and cost efficiency management.
- Strong communication and presentation skills; proficiency in English and Mandarin.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes 75% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.
