Technology Support Specialist

The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Courts 582 judicial officers and its dedicated workforce of over 4600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.

Accessible career paths a healthy work-life balance job stability and comprehensive total rewards including generous pay and benefits a robust public sector pension and Court matched 401K/457 individual savings plans are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Los Angeles Superior Court connect with us today.

ABOUT THE POSITION

As a Technology Support Specialist youll be the first line of support connecting Court Technology Services (CTS) with staff and the public ensuring smooth and reliable access to essential tools. Youll troubleshoot everyday technical issues configure and deploy hardware and software and provide hands-on training that empowers users to work confidently with technology. This role is all about problem-solvingdiagnosing issues documenting solutions and escalating complex matters to senior specialists when needed. Youll also contribute to technology projects collaborate with vendors and help maintain knowledgebase resources that make support faster and smarter across the Court. With opportunities to research test and evaluate new tools youll play a key role in keeping systems efficient and secure. If youre eager to grow your IT career in a dynamic environment where your work directly impacts daily operations this entry-level position is the perfect gateway into the Courts technology support series. For a detailed job description clickhere.Please note the requirements in the job description may vary from the requirements in this bulletin.

Key responsibilities:

• Incident Management & Service Requests: Diagnose and resolve routine hardware software and connectivity issues while logging tracking and escalating service tickets to ensure timely resolution and consistent support.
• Technology Configuration & Deployment: Install configure and maintain workstation computers peripherals and business productivity applications and assist with testing and deploying new tools to support Court operations.
• Documentation & Knowledgebase Development: Record troubleshooting steps and resolutions in ticketing systems and create knowledgebase articles to provide accurate records and self-service resources for staff.
• Customer Communication & Collaboration: Explain technology policies and procedures clearly to staff and public users and collaborate with CTS team members and vendors to deliver reliable high-quality service.
• Research & Evaluation:Conduct basic research and analysis of hardware software and related equipment to recommend improvements and support operational efficiency.

THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

SELECTION REQUIREMENTS

To qualify you must meet one of the following options at the time of application:

• OPTION I:High School diploma or G.E.D. equivalency -AND-1 years experience in information technology support including hardware and software.
• OPTION II: Associates degree or higher* in information technology computer science management information systems or related field.

*To qualify for Options that require educational credentials you must attach the required documentation to your application. For more information please visit the Applicant Support page.

Note:Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g. working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.

DESIRABLE QUALIFICATIONS

• Possession of CompTIA A Network or Microsoft Certified Professional credentials demonstrating validated technical expertise.
• Proven ability to resolve complex hardware/software issues beyond routine support including root-cause analysis.
• Hands-on experience supporting enterprise applications (e.g. case management systems ERP or large public agency platforms).
• Documented history of delivering high-quality technical support with strong communication and diplomacy skills.
• Experience creating self-service documentation FAQs or training materials that improve organizational efficiency.
• Familiarity with IT asset tracking systems and software licensing compliance practices.
• Experience collaborating on small-scale technology projects including deployments upgrades or vendor integrations.
• Understanding of cybersecurity best practices and ability to apply security standards in daily support tasks.
• Ability to troubleshoot across multiple operating systems (Windows macOS iOS Android) and diverse hardware environments.
• Proficiency in a second language to assist diverse staff and public users more effectively.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application carefully review ALL the information detailed on our APPLICANT SUPPORT page linkedHERE.

Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information please click HERE.

WHAT TO EXPECT AFTER APPLYING

EVALUATION:Qualifying evaluation of education training and experience based upon submitted application and supplemental questionnaire.

Questions regarding this posting may be e-mailed to.

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