About the job:
We are seeking a collaborative and empathetic Manager to join the Red Hat IT Training this role you will lead a remote cross-functional team of IT professionals in delivering Red Hats renowned global training and certification services. Were seeking a people-first leader with a strong technical foundation whos passionate about enabling teams solving problems and delivering thoughtful scalable solutions.
This is an opportunity to lead with purpose to foster a culture of psychological safety and continuous learning and to help shape systems that impact learners around the world.
What you will do
Lead a distributed team of IT professionals including Software Engineers QA Engineers Business Systems Analysts and/or Support Technicians
Provide coaching mentorship and regular performance feedback to help team members grow and thrive
Collaborate closely with cross-functional stakeholders to shape roadmaps plan releases evaluate and leverage vendor partnerships and negotiate vendor contracts
Align project goals with team capacity define clear requirements and ensure healthy delivery practices
Maintain open proactive communication with stakeholders and senior leaders about business goals progress risks and decision points
Guide the technical direction of the teams systems emphasizing sustainable/automated practices code quality and customer experience
Champion knowledge-sharing documentation and process improvement to support long-term success
Oversee IT initiatives such as system upgrades software implementations and infrastructure enhancements
Help define and uphold IT policies and procedures that promote secure reliable systems
Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
Ensure compliance with relevant regulations and standards such as GDPR and PII initiatives
Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
What you will bring
Bachelors degree in Computer Science Information Technology or related field; Masters degree preferred
5 years of experience as a software engineer
3 years of experience as a people manager of a software engineering team
3 years of experience leading Agile teams ideally with Jira implementation experience
Experience in growing a teams operational maturity promoting a blameless culture and advocating for best practices in observability automation toil reduction incident response and root cause analysis
A track record of managing IT operations systems or teams; experience in training or learner-facing platforms is a bonus
Working knowledge of IT infrastructure security standards and modern software development practices
Strong organizational skills with the ability to plan prioritize and adapt in a dynamic environment
Excellent communication and interpersonal skills with a commitment to building trust and alignment both among direct reports and across diverse teams
Relevant technical certifications are a plus
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Required Experience:
Manager
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more