Help Desk Technician
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Job Title: Help Desk Technician
Organization: Paramount Skydance Corporation
About the Organization:
Paramount delivers premium content to audiences across platforms worldwide. They create content for all audiences in various genres and formats connecting with billions of people through studios networks streaming services live events and more.
Job Responsibilities:
- Provide technical support and troubleshooting for internal employees
- Install configure and maintain computer systems and software
- Respond to IT support tickets and inquiries in a timely manner
- Assist in network administration tasks
- Ensure security protocols are followed to protect company data
- Collaborate with IT team members on projects and initiatives
Essential Qualifications:
- Bachelors degree in Computer Science or related field
- Relevant certification such as CompTIA A or Microsoft Certified IT Professional
- Strong knowledge of computer hardware software and networking
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
Desired Experience:
- Minimum 2 years of experience in a help desk or technical support role
- Experience with ticketing systems and remote support tools
- Knowledge of cybersecurity best practices
- Experience with Active Directory and Office 365
Salary & Benefits:
The salary for this position ranges from $35000 to $40000 per year depending on experience and qualifications. Employees will also receive benefits such as healthcare retirement plans paid time off and opportunities for professional development.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
