Lead Appliance Repair Technician

San Diego, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Lead Appliance Repair Technician

Location: San Diego CA (Encinitas-Carlsbad-San Marcos -N. San Diego-La Jolla-Del Mar areas)

Job Description:

Are you the technician others call when they are stuck Do you get excited when teaching your knowledge of appliances to other technicians Do you enjoy helping others and teaching your craft Would you like to have a part in improving the home life of families in your community

If you value working with people you actually like having fun while you work and protecting your free time this is the place for you. Youll enjoy working with our team. Oh and did we mention no nights or weekends!

Well also give you the ongoing training that youll need.

Responsibilities:

As a Lead Appliance Repair Technician you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

Diagnose and repair home appliances such as refrigerators washers dryers ranges ovens microwaves dishwashers etc.. by troubleshooting providing cost estimates communicating with the customer and collecting payments.
Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
Serve as a resource and technical support for the team.
Effectively communicate with the office.

Key Competencies:

Exceptional Customer Service: In this role you are the face of the company. You get to show off your ability to deliver a great customer experience showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
Getting from Diagnosis to Solution: You arent just there to explain whats wrong - you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied and the job gets fixed correctly the first time.
Efficiency: In order to respond to all of our customers needs for the day youll need to be efficient with your time and the speed at which you can complete repairs.
Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience you need to be available and show up on time.
Pride in the Details: If you keep your work vehicle clean and organized and value attention to detail in completing customer information and reports youll fit right in.
Thirst for Knowledge: New appliances and features come out all the time so there is a need for regular training. You arent afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
Desire to Share Knowledge and Skills: This role requires someone who truly enjoys teaching other technicians all of the skills listed above.

Requirements:

4 years experience in Residential Appliance Repair service industry (refrigerators washers dryers ranges ovens microwaves dishwashers etc..)
High school diploma or equivalent
Valid drivers license and clean driving record
Previous experience leading or supervising other technician is a plus!
EPA License Type 1 or Universal is strongly preferred.

Benefits & Pay:

After an initial training period where youll be paid hourly our technicians earn commission on their service calls. Our technicians are seeing compensation ranging from $27 - $55 per hour or $1100-$2200 per week. If youre motivated to make money we have everything you need to make that happen.

What we have to offer:

No nights or weekends: We value having a solid work-life balance. We work to make a living without being overworked.
Company-Provided Perks: We provide you with a company vehicle and iPad.
PTO: paid time off acccrual of 7 days per year
Growth Opportunities: Upward advancement opportunities into management role possible

If you enjoy taking care of the customer are awesome at troubleshooting love working with your hands and love sharing that knowledge with other technicians a career with us as Lead Appliance Repair Technician could be your future!

Apply today!

Job Title: Lead Appliance Repair Technician Location: San Diego CA (Encinitas-Carlsbad-San Marcos -N. San Diego-La Jolla-Del Mar areas) Job Description: Are you the technician others call when they are stuck Do you get excited when teaching your knowledge of appliances to other technicians Do you en...