Tech Ii, Telecommunications Specialist Full-Time Day Shift 25144

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for a Tech II.

Job Duties

Hardware and software installations replacements upgrades.
Support of mobile devices.
Assist with remote connectivity; Virtual Private Network remote desktop protocol and Microsoft Outlook Web Access.
Setup of end user systems client profiles domain access file and print sharing and Outlook.
Understands and demonstrates a basic working knowledge of Windows 7 and 10 and Microsoft Office.
Must be able to appropriately troubleshoot issues coordinate resolution and communicate to end users.
Administration of phone system MACs (move adds and changes) for multiple locations.
Control inventory through basic management of supplies and inventory for telephone equipment.
Troubleshoot phone system issues and other communication-related hardware and applications.
Install test and terminate category 6 cable topologies and all cable installations for systems as required.
Ensures all telecommunication systems are on the latest hardware/software release with updated/accurate data.
Maintains and troubleshoots Telecommunications room and equipment housed in that space.
Documents equipment software customer and system faults and failures daily.
Effectively interface with the telecommunications vendors to resolve systems outages and deficiencies

Other Duties
Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications
Two years basic computer technician help desk network and phone experience preferred along with Healthcare related experience.
Telecommunications: knowledge of Avaya Aura Communication platform call accounting SIP and SpectraLink analog digital and IP lines telecommunications systems of any type and Healthcare Nurse Call Systems.
Great troubleshooting abilities and attention to detail.
Thorough knowledge of computer software and hardware and a variety of internet applications networks and operating systems.
Desktop management.
Proficient in Microsoft Windows and Office Suite.
Good knowledge of internet security and data privacy principles.
Strong administrative skills.
Strong understanding of regulatory requirements for OPS.
Good organizational skills.
Good oral and written communication skills.
Good interpersonal skills.
Must be computer literate.
Speaks reads and writes English to the extent required by the position

Education
High school graduate Bachelors Degree preferred or work-related experience equivalent.

Job Setting/Physical Demands
IS operations area
Light lifting (Under 15 pounds)
Off hours coverage can be on weekends & holiday

Salary commensurate with experience within posted range.

We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Required Experience:

IC