Customer Relations Specialist

At Spectrum Control most departments operate on a 4-day 10-hour work schedule in exchange for a 3-day weekend. We offer competitive wages and PTO plus our benefits begin on day 1 of employment. Come join a workforce where we put you first!

Position Summary: The Customer Relations Specialist serves as a primary point of contact for customers supporting strong responsive relationships across the order lifecycle. This role coordinates closely with Sales Operations Engineering and internal stakeholders to process customer information address inquiries and facilitate timely accurate communication. The Customer Relations Specialist helps ensure customer requirements are clearly understood and met supporting on-time delivery quality expectations and overall customer satisfaction within a regulated high-reliability manufacturing environment.

ESSENTIAL FUNCTIONS

• Serve as a primary customer point of contact processing customer requests and inquiries related to pricing delivery order status expedites and customer surveys.
• Prepare and communicate quotations including pricing and delivery lead times working with Sales Operations and Engineering as needed.
• Administer customer purchase orders by reviewing accepting and entering orders; performing purchase order reviews; issuing order acknowledgements; and processing change notices for new or existing parts.
• Validate customer requirements through design verification and cross-referencing coordinating with Engineering to resolve requirements clarify exceptions or support special requests.
• Process return material authorizations (RMAs) validate returned materials issue customer credits and enter replacement or rework orders as required.
• Monitor and manage open order reports to support on-time delivery; proactively notify customers of changes to committed delivery schedules.
• Follow up on quotations to secure orders and document reasons for lost business.
• Obtain pricing approvals in accordance with established guidelines and authorization levels.
• Coordinate delivery lead times and recommend adjustments to pricing or lead times based on production capacity and customer needs.
• Complete purchase order reviews in compliance with ITAR FAR and DFARS flow-down requirements including review of end-user statements where applicable.
• Manage customer portals and maintain accurate up-to-date customer order information.
• Administer channel stock rotation through quarterly reviews.
• Manage inactive obsolete and retired part number quotations.
• Review and interpret customer terms and conditions escalating concerns as appropriate.
• Resolve customer issues through cross-functional collaboration with Sales Engineering Operations Accounting and Quality.
• Respond to customer requests for order documentation including order acknowledgements shipment tracking certificates of conformance (CoC) and invoices.
• Verify customer freight and shipping requirements to ensure compliance with customer and company logistics expectations.

REQUIRED QUALIFICATIONS

• Associate degree.
• Three (3) to five (5) years of experience in customer service inside sales or a related customer-facing role within a manufacturing or technical environment.
• Or an equivalent combination of education and relevant experience.

DESIRED QUALIFICATIONS

• Proficiency with ERP/MRP systems CRM platforms and related business tools.
• Strong working knowledge of Microsoft Office applications (Outlook Word Excel) and web-based systems.
• Ability to read and interpret company procedures technical documentation and customer requirements.
• Effective written and verbal communication skills with the ability to interact professionally with customers distributors vendors and internal teams.
• Ability to perform basic mathematical calculations including percentages discounts proportions and simple algebraic concepts.
• Strong reasoning and problem-solving skills with the ability to manage multiple variables in a fast-paced regulated environment.
• Ability to interpret and follow instructions provided verbally in writing electronically or via diagrams and schedules.

WORK ENVIRONMENT

• On-site role within a manufacturing environment supporting cross-functional teams in a regulated aerospace/defense setting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Third-Party Recruiters

Please note that per Spectrum Control Policy we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our values and expectations. Any employment agency person or entity that submits an unsolicited resume does so with the understanding that Spectrum Control will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity. If you or your agency are interested in becoming an approved vendor please contact