Customer ServiceInside Sales Representative

Sandvik Rock Processing Solutions is looking for a

Customer Service Representative

Location Phoenix AZTucson AZ

Inside Sales / Customer Service Representative
Location: Phoenix AZ Tucson AZ
Travel Required On-Call Support Required
Company: Sandvik Rock Processing Solutions (SRP)

About Sandvik Rock Processing Solutions
Sandvik Rock Processing Solutions a business area within the Sandvik Group is a global leader in equipment tools and service solutions for the mining and construction industries.

Position Overview
The Inside Sales Representative serves as the primary point of contact for customers providing responsive professional support while driving revenue growth. This role works closely with Sales Key Account Managers and crossfunctional teams to manage orders support technical assessments develop pricing inputs and contribute to longterm customer satisfaction.


Key Responsibilities

Customer Support & Relationship Building
Serve as the first point of contact for customer inquiries ensuring timely accurate responses.
Build strong customer relationships as part of the sales and account team.
Assess customer needs and route complex issues to the appropriate internal resources.
Take ownership of customer concerns and ensure commitments are fulfilled.
Proactively communicate order updates backlog issues and other relevant information.

Sales Order Support
Process sales orders via phone email and Ebusiness platforms.
Manage urgent and expedited orders to meet customer delivery timelines.
Support aftermarket sales activities including quoting supplier coordination delivery scheduling and invoicing.
Collaborate with Accounts Receivable to support cash collection.

Sales-Driven Responsibilities
Initiate proactive outreach to existing customers to identify upsell and crosssell opportunities.
Support Outside Sales with quotations technical assessments pricing inputs and preparation for key account meetings.
Participate in onsite customer visits and contribute to account growth strategies.
Develop and maintain product forecasts demand planning inputs and sales documentation.
Provide business intelligence on market trends competitive activity and customer behaviors.
Support continuous improvement of Salesforce usage and digital sales channels.


Operational Coordination
Utilize internal tools to fulfill customer requirements.
Maintain accurate backorder reports and participate in customer review meetings.
Support Key Account Managers with quotes availability forecasting pricing and technical requests.
Coordinate freight quotes arrange shipments and obtain proof of delivery.
Manage container orders and ensure timely delivery and invoicing.
Prepare monthly CSR reports.

Technical Sales Support
Assess technical compatibility of components and escalate to technical teams when necessary.
Build and maintain product knowledge to support consultative customer discussions.

EHS Responsibilities
Demonstrate commitment to Sandviks safetyfirst culture.
Maintain uptodate EHS training and comply with PPE and safety protocols.
Participate in hazard reporting and safety initiatives.

Team Collaboration
Work effectively in virtual and inoffice environments.
Engage actively in team communication and collaboration.
Participate in weekly virtual and inperson meetings.
Contribute to teambuilding and a collaborative culture.

POSITION REQUIREMENTS

Education / Experience

• Associates Degree College diploma or equivalent experience
• 2 - 5 years customer service experience

COMPETENCIES

• Strong customer service focus and skills
• High degree of personal accountability and follow-up skills
• Communication and organizational skills
• Ability to work as part of a virtual team
• Mechanical aptitude
• Computer proficiency

BENEFITS

Sandvik offers a comprehensive total compensation package including a competitive benefits package of life health dental and disability insurance paid time off paid holidays and a 401(k)-retirement savings addition we provide opportunities for professional development and training as well as opportunities for career advancement.

How to Apply

For immediate consideration please apply online at for the Customer Service Representative position Req. ID # R0090759.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.