Office Coordinator- Full Time, Behavioral

Facility Name: TGH Behavioral Health Hospital

Schedule: Full Time

Your experience matters

Tampa General Behavioral Health Hospital is operated jointly with Lifepoint Health and Tampa General Hospital. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Office Coordinatorjoining our team youre embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

How youll contribute

An Office Coordinator who excels in this role:

• Monitor and complete audits related to patient care tracking and manage all aspects of the admission process including preadmission paperwork and charge reconciliation.
• Track and collect required assessments and surveys (e.g. BASIS32/CABA and patient satisfaction surveys) and maintain supplies of therapeutic tools and program materials.
• Coordinate patient group assignments maintain program schedules and support clinicians with scheduling and materials.
• Maintain staff schedules ensure appropriate coverage monitor attendance and oversee nonclinical staff performance.
• Provide courteous customer service to patients families referral sources and stakeholders and conduct appointment reminder calls.
• Capture vital signs and urine drug screens as needed and complete reporting such as DCAR in a timely manner.
• Organize and file paperwork audit charts for compliance and communicate with treatment teams to resolve deficiencies.
• Manage family session schedules work with the business office and utilization review to obtain precertifications and ensure payment for services and develop relationships with payer sources and referral agencies.
• Schedule clinical assessments and ensure necessary orders are obtained assist with discharge planning and followup appointments and crosstrain in other outpatient functions such as patient care assistance transportation and financial counseling.
• Collect copays and deductibles manage organizational tools including bed boards group room assignments and treatment team schedules and perform other duties as assigned.

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage tailored benefit options for part-time and PRN employees and more.
• Professional Development:Ongoing learning and career advancement opportunities.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.

What were looking for

• High school diploma or equivalent preferred. Combination of education and relevant work experience may be accepted.
• Previous clerical and customer service experience preferred.
• CPR and CPI certified within 30 days of employment. May be required to work flexible hours and overtime.

EEOC Statement

Tampa General Behavioral Health Hospital is an Equal Opportunity Employer.Tampa General Behavioral Health Hospitalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.