Business Quality Assurance (QA)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
TheBusiness QA is responsible for end-to-end quality assurance across the entire Lofty operation focusing onprocess optimization alignment and performance measurementrather than team-level QA. This role ensures that workflows standards and success metrics areconsistent effective and scalableacrossTSR MLS SMB CSM with close collaboration withEnterprise and Onboardingteams.
This is anon-people-managing non-training QA role. The focus is onidentifying gaps defining quality standards measuring outcomes and driving continuous improvement at the business level.
Key Responsibilities
Business-Wide Quality Assurance
- Design and maintain QA frameworks and quality standardsapplicable across all Lofty functions (TSR MLS SMB CSM Enterprise touchpoints Onboarding).
- Ensureprocess consistency and alignmentacross teams regions and customer journeys.
- Act as thesingle source of truth for quality definition and measurementfor Lofty.
Process Optimization & Gap Identification
- Conduct regularprocess audits and quality reviewsto identify inefficiencies risks and breakdowns.
- Analyze handoffs between teams (e.g. Onboarding TSR TSR MLS SMB Enterprise) to reduce friction and errors.
- Recommend and documentprocess improvements controls and corrective actions.
Quality Metrics & Success Measures
- Definequality success metrics(beyond individual agent QA scores) including process adherence accuracy rework rates escalation drivers and customer impact.
- Develop dashboards and reports that clearly showwhere quality is succeeding or failing across the business.
- Track trends and provide insights to leadership for decision-making.
Cross-Functional Collaboration
- Partner withOperations Product Enterprise and Onboardingteams to align quality standards with business goals.
- Support leadership initiatives by providing QA insights during changes rollouts or scaling efforts.
- Act as a neutral QA authorityfocused onprocess integrity not policing individuals.
Documentation & Governance
- Ensure key processes workflows and quality standards areclearly documented updated and governed.
- Validate that documented processes reflect actual operations and recommend updates when gaps are identified.
- Support compliance and audit readiness through strong QA documentation.
Required Qualifications
- 3 years of experience inQuality Assurance Process Improvement or Business Operations QA
- Strong background inprocess mapping gap analysis and quality measurement
- Experience working acrossmultiple operational teams(customer support sales onboarding enterprise etc.)
- High analytical capability withdata-driven QA reporting
- Strong documentation and stakeholder communication skills
- Experience in SaaS marketplace or platform-based operations is a plus
Success in This Role Looks Like
- Clear aligned processes across all Lofty operations
- Reduced rework escalations and operational friction
- Leadership visibility intotrue quality health of the business
- QA seen as astrategic enabler not a compliance function
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
Lofty is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more bundled in a seamless, easy to use package.
