Licensing Investigator Specialist

Title: Licensing Investigator Specialist

State Role Title:Prog Admin Specialist II

Hiring Range: Up to $75000

Pay Band: 5

Agency: Dept Behavioral Health/Develop

Location:Central Office

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Department of Behavioral Health and Developmental Services (DBHDS) Office of Licensing (OL) is seeking a qualified individual to serve as part of the Specialized Investigation Unit SIU within the Tidewater Area (Region 5). This position is responsible for utilizing consistent statewide criteria to conduct investigations and for the completion of investigations. Investigator Specialist works with the OL Incident Management team and Licensing Specialists to determine when an incident complaint or information may require an investigation to be completed consistent with regulatory requirements and internal protocols.

Additional responsibilities include:
Prioritizing investigations and meeting established expectations regarding timely completion of investigations per OL protocols.
Consistently utilizing a standard template for investigations.
Ensuring that all required investigation documentation is submitted within the established timeframes.
Assisting the Licensing Investigation Manager on any death reviews conducted by Independent Reviewers to ensure all information is provided within the required timeframes.
Ensuring coordination where applicable with other teams such as IMU team specialists and other offices such as the Community Integration Team CRCs Office of Integrated Health and Office of Human Rights.
Assisting OL by meeting established outcomes within the assigned timeframes and assisting with investigation departmental trainings.

Minimum Qualifications

Knowledge of appropriate care and treatment and current standards of accepted practice in the care of individuals with mental illness intellectual disability substance abuse and developmental disabilities.
Experience with conducting thorough investigations for the developmental disability mental health and substance abuse populations.
Skill in interpreting statues regulations policies and standards.
Ability to independently formulate solutions and recommendations based on analyses/evaluations and to communicate verbally and in writing.
Skill and ability to communicate effectively with all levels of para-professional and professional staff to include direct care workers supervisors managers medical staff and CEOs.
Ability to consult with and coordinate regulatory actions with other healthcare and regulatory organizations.
Ability to consult with other offices of this and other Departments that serve individuals with mental illness intellectual disability substance use disorders and developmental disabilities regarding acceptable standards of practice.
Ability to independently prioritize and manage workload activities and schedule.
Experience in clinical administrative and quality assurance.
Knowledge of the principles and practices of root cause analysis risk management and continuous quality improvement.
Ability to multi-task implement directives and meet established timeframes for completion of tasks.
Ability to implement organizational change while maintaining positive and forward-thinking behaviors.

Additional Considerations

Specialized knowledge of the services licensed by the OL.
Experience in a healthcare profession behavioral profession and/or law enforcement profession and experience in developmental disabilities.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

For consideration interested applicants must apply by completing the online application and/or submit a resume. However emailed faxed and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m. on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.

DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.

For any technical assistance with the website please contact

Contact Information

Name: ShaKiera Miles

Phone: N/A

Email: - Inquiries Only/No Submissions to include resumes.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.