Assistant Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Facilities Manager position serves as a critical systems administrator and operational coordinator for our distributed retail portfolio ensuring seamless maintenance management and exceptional client service delivery. This role combines technical expertise in CMMS administration with hands-on facilities management working remotely while maintaining strong client relationships and coordinating with maintenance technicians and third-party providers. Youll be responsible for maintaining the operational integrity of our maintenance management systems while driving continuous improvement in service delivery KPI achievement and customer satisfaction across multiple retail locations.

What your day-to-day will look like:

Plan schedule coordinate and assign all frequency and work type maintenance activities using industry and client best practices for your assigned portfolio

Oversee daily work order review and follow-up to ensure successful service delivery and optimal customer experience

Manage vendor performance and coordinate all Preventative and Recurring Maintenance activities for assigned properties

Serve as primary interface with clients and sites remotely cultivating positive working relationships with client representatives and service providers

Maintain overall integrity of the CMMS (Corrigo) system supporting the account team and ensuring proper system configuration to meet internal and client objectives

Develop and produce monthly quarterly annual and ad-hoc account reporting including work order activity scheduled maintenance service level compliance and incident reporting

Communicate KPI and SLA requirements in a timely manner while partnering to identify service delivery improvements and cost savings opportunities

Required Qualifications:

3-4 years of experience in facilities management with proven expertise managing CMMS/work order applications

Proficiency in MS Office with advanced Excel spreadsheet skills and capability to customize administrative reports

Superior customer service skills with strong orientation to provide exceptional client experience

Demonstrated ability to maintain professionalism under stressful situations and manage work under time constraints

Strong written verbal and interpersonal communication skills with collaborative working style

Ability to multitask effectively and work independently without direct supervision

Willingness to participate in rotating on-call schedule for nights weekends and holidays to handle emergency calls

Preferred Qualifications:

Undergraduate degree or equivalent combination of education and experience

Previous experience with Corrigo CMMS platform and vendor coaching capabilities

Background in retail facilities management or distributed portfolio oversight

Experience developing quality improvement practices and implementing response plans

Knowledge of facility management KPIs and service level agreement management

Familiarity with third-party contractor management and vendor coordination processes

Understanding of preventative maintenance scheduling and recurring maintenance protocols

Location:On-site

Work Shift:Standard business hours

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.