Customer Support Representative

Lahore - Pakistan

Monthly Salary: Not Disclosed

Experience Required: 0-1years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Summary

The Customer Support Representative is responsible for providing prompt accurate and professional support to customers and stakeholders. The role involves handling customer inquiries ATM-related complaints service requests and coordination with internal teams to ensure high service availability and customer satisfaction in line with requirements.

Key Responsibilities

Act as the first point of contact for customer inquiries related to ATM technical issues availability and transactions.
Log track and resolve customer complaints incidents and service requests through designated ticketing systems.
Coordinate with technical operations and vendor teams to ensure timely issue resolution.
Maintain detailed records of customer interactions issue resolutions and follow-ups.
Support shift-based operations including weekends or holidays if required.
Maintain confidentiality and compliance with security data protection and regulatory requirements

Requirements

Required Skills & Competencies

Strong verbal and written communication skills
Customer-centric approach with excellent problem-solving abilities
Ability to handle high-pressure situations and manage multiple cases simultaneously
Attention to detail and strong documentation skills
Ability to follow standard operating procedures and escalation protocols

Educational Qualifications

Bachelors degree or diploma in Business Administration Communications IT or a related field
Relevant customer support or call center experience is preferred

Experience Requirements

6 months 1 year of experience in Technical support ATM operations financial services or telecom environments

Key Performance Indicators (KPIs)

SLA compliance and resolution turnaround time
First Contact Resolution (FCR) rate
Customer satisfaction and complaint closure quality
Accuracy of ticket logging and documentation

Job SummaryThe Customer Support Representative is responsible for providing prompt accurate and professional support to customers and stakeholders. The role involves handling customer inquiries ATM-related complaints service requests and coordination with internal teams to ensure high service availa...