Head of Commercial Operations

Addis Ababa - Ethiopia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Head of Commercial & Operations

Reports to: Chief Executive Officer (CEO)
Employment Type: Full-time
Location: Addis Ababa (Travel as required)

Role Overview

The Head of Commercial & Operations is a senior execution leader responsible for translating organizational strategy into structured teams clear targets and predictable revenue performance. The role sits below the CEO and above operational streams with full accountability for commercial execution team performance and revenue discipline across multiple business lines. This is a hands-on execution role focused on delivery performance management and monetization. It does not define strategy or governance but ensures that approved objectives are implemented effectively and consistently.

Key Responsibilities

1. Commercial Execution & Revenue Delivery

Own and deliver consolidated revenue targets across all business streams
Translate annual targets into quarterly and monthly execution plans
Drive pricing discipline bundling and yield optimization
Convert sales pipelines into realized cash revenue
Coordinate invoicing and collections in collaboration with Finance

2. Team Formation & Performance Management

Design structure and manage execution teams across revenue streams
Define role charters KPIs and performance expectations
Lead recruitment onboarding and performance alignment
Set and track monthly and quarterly targets
Address performance gaps through coaching restructuring or escalation
Build and sustain a results-driven execution culture

3. Operational Coordination

Coordinate delivery schedules across business streams
Resolve cross-functional and cross-stream bottlenecks
Ensure operational readiness for programs exams and placements
Optimize utilization of physical space and shared resources

4. KPI & Performance Discipline

Maintain performance dashboards with clear leading and lagging indicators
Track execution progress against targets
Lead monthly business and performance review forums
Ensure corrective actions are implemented and followed through

5. Partner & Pipeline Management

Drive commercial execution with institutional and corporate partners
Standardize monetization and commercial models
Develop and scale B2B and bulk revenue channels

Key Deliverables

Well-structured accountable execution teams
Clearly defined stream-level and role-level targets
Monthly consolidated revenue results
Stream-specific KPI dashboards
Improved revenue predictability and margins

Success Metrics

Revenue achievement versus targets
KPI compliance at team and individual levels
Pipeline-to-cash conversion rates
Forecast accuracy
Time-to-productivity for new hires

Key Working Relationships

Chief Executive Officer (direct reporting)
Stream and execution teams
Finance function
External partners and clients

How to Apply:

Interested candidates are invited to submit their updated CV and cover letter.

Application Deadline: Monday 12^thJanuary 2026

For inquiries or application support contact

Requirements

Requirements & Qualifications

Education & Professional Background

Bachelors degree in Business Administration Commerce Economics Operations Management or a related field
A Masters degree (MBA or equivalent) is a strong advantage

Experience

Minimum of 812 years progressive experience in commercial leadership operations revenue management or general management roles
Proven track record of owning and delivering revenue targets in a multi-stream or multi-product environment
Demonstrated experience in building structuring and leading execution teams with clear KPIs and performance cadence
Strong exposure to B2B partnerships institutional clients or bulk revenue models
Experience working in education training workforce development services or platform-based organizations is an advantage

Commercial & Operational Competencies

Strong commercial acumen with the ability to translate strategy into executable revenue plans
Hands-on experience with pricing packaging bundling and yield optimization
Solid understanding of pipeline management and pipeline-to-cash conversion
High discipline in performance tracking dashboards and KPI enforcement
Ability to identify execution risks early and implement corrective actions decisively

Leadership & Execution Skills

Proven ability to operate in a high-accountability results-driven environment
Strong people leadership skills with experience in coaching performance management and corrective interventions
Excellent cross-functional coordination and stakeholder management capability
High ownership mindset with the ability to drive execution without close supervision

Personal Attributes

Highly structured detail-oriented and execution-focused
Commercially assertive with sound judgment and integrity
Comfortable working under pressure and managing competing priorities
Strong communication skills with the ability to align teams around targets and outcomes

Job Title: Head of Commercial & OperationsReports to: Chief Executive Officer (CEO) Employment Type: Full-time Location: Addis Ababa (Travel as required)Role OverviewThe Head of Commercial & Operations is a senior execution leader responsible for translating organizational strategy into structured t...