Information Assistant (Substitute)
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Job Location:
Bloomington, IN - USA
Hourly Salary:
$ 21 - 24
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Objective
The City of Bloomington is seeking an individual to provide prompt accurate and courteous information desk services for employees and the public in a manner that will project a positive image of the City.
This is a substitute position providing intermittent coverage when regular information assistant staff are unable to work. This position has no guaranteed hours per pay period.
CITY VALUES & EXPECTATIONS- Models and contributes to a positive work environment culture of communication engagement and safety
- Communicates effectively and respectfully with employees and the public including but not limited to those of diverse racial ethnic religious and socioeconomic backgrounds
- Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
- Embraces the Citys shared values and contributes towards accomplishing the Citys vision and goals by being creative innovative continuously learning and communicating clearly
Examples of Duties
ESSENTIAL DUTIES
- Acts as the first point of contact for the public serving as a major source of community and City information
- Receives incoming telephone calls and emails and promptly refers them to the appropriate staff
- Assists the visiting public by directing them to the appropriate departments within Civic Plaza or other City buildings events and activities
- Notifies facilities maintenance of maintenance and cleaning issues that are reported
- Keeps the information desk clean and organized
- Performs other duties and responsibilities as assigned
- Ability to communicate tactfully and effectively with the public and with City employees
- Customer service skills
- Organizational skills
- Computer and Microsoft Office skills
- Ability to lift small packages up to 30 pounds
- Knowledge of City and Center for the Arts operations and personnel
- Willing and able to work shifts agreed upon with management
- Interest in working intermittently to ensure effective staffing of the information desk
Minimum/Desirable Qualifications
MINIMUM QUALIFICATIONS
- High school diploma or equivalent
- Six months of work experience operating a telephone operating system or equivalent experience as a public-facing concierge at a business or other organization
- Proficient in Microsoft Office programs specifically Word & Outlook
- One year of customer service experience
- Additional years of experience in operating a telephone operating system
- Additional years of experience as a receptionist concierge or similar position
- Additional years of experience in customer service
- Ability to speak Spanish Somali Sign Language or other non-English languages prevalent in the community
Supplemental Information
SUPERVISION OF OTHERS
This position does not supervise others
CONDITIONS OF EMPLOYMENT
NoneVaries; Non-Exempt; Union; Benefits Ineligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black indigenous or persons of color are encouraged to apply. We also encourage women veterans members of the LGBTQIA community and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Experience:
Junior IC
Key Skills
- Active Directory
- Data Entry
- Customer Service
- Company Website
- office supplies
- desk support
- POS
- Troubleshoot
- Computer System
- laptops
- Printers
- Setup
- Powerpoint
- hardware
- Technical Support
