Information Systems Architect – Advanced

Roles/Responsibilities:

Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization development and implementation of complex multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include but are not limited to the following:

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler ControlUP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the Environment
• Deploy and support core Microsoft services AD ADFS DNS & DHCP WSUS and Group Policy.

Qualifications Skills Experience & Qualifications:

• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies:
  • Citrix Xen Desktop
  • Citrix Xen Server
  • Microsoft Windows infrastructure.
• Ability to work well within a team environment
• Experience with Workflow analysis
• Technical collaboration for client problem solving
• Ability to apply best practices to ensure maximum amount of production
• Ability to provide one-on-one training to teammates

Mandatory Skill:

1. 5 years of experience with Citrix XenApp
2. 5 years of experience with XenServer Administration
3. 5 years of experience with Microsoft Windows Servers
4. 5 years of experience with Citrix App Layering
5. An associate degree in computer science or a related field or equivalent relavent experience.
6. Adaptable flexible and self-motivated with strong technical and problem-solving skills.
7. Ability to effectively communicate with large or small groups of people through written or spoken communication
8. Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict

Desirable Skills:

1. Citrix Administrator certification
2. Experience troubleshooting systems identifying root cause and creating action plans to resolve issues
3. Experience working in a VDI environment