System Operator I

Kapsch is one of Austrias most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna Kapsch can look back on 130 years of experience with the future.

Kapsch TrafficCom is seeking a highly motivated detail-oriented individual to join our team part time at the Region 2 Transportation Management Center (TMC) in Utica NY. The System Operator I is responsible for monitoring traffic conditions coordinating incident response and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations tools and systems. Operators must understand communications protocols be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction.

An Operator I Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations systems and protocols. Once confirmed as knowledgeable and competent the trainee will transition to the System Operator I role.

Organizational Relationship

Reports directly to the Systems Operator III Consultant Operations Manager and the NYSDOT TMC Director.

Minimum Qualifications

Education and Experience:

• Associate degree or higher; OR

• Minimum of 60 college credit hours (transcripts required) including courses supporting oral written and computer/software Knowledge Skills and Abilities (KSAs); OR

• Two years of full-time employment meeting the Qualifying Experience criteria

• Must possess a valid drivers license

Knowledge Skills and Abilities

Candidates must demonstrate proficiency in:

• Oral and written communication

• Computer/software skills including MS Office applications and spreadsheets

• Ability to use roadway maps and knowledge of roadway elements specifically local roadways

• Ability to work effectively with co-workers NYSDOT staff and partner agencies

Qualifying Experience

Experience in one or more of the following areas:

Operations Dispatching with agencies such as:

• Transportation (DOT trucking tow transit rail)

• Fire Police EMS 911

• Military

• First responder or military experience

• TMC operations experience

• CCTV monitoring for:

• Federal/state/city government agencies

• State gaming commissions

• Alarm/security companies

• Customer service call center experience

• Management experience

Desired Qualifications

It is desired that candidates for this position also be proficient in the following areas:

• Strong organization and interpersonal skills

• Ability to perform with minimal supervision

• Ability to cope with stress and perform in a cooperative team environment with the Client

Interview Requirements

All prospective System Operators must demonstrate basic computer skills during the interview including:

• Fundamental typing

• Navigating a standard Windows-based computer

Shift

Part Time: (32 Hours)

Saturday and Sunday 1pm-9pm Monday 9pm-5am and Wednesday 1pm-9pm

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age race creed color national origin ancestry marital status or sexual orientation gender identity or expression disability nationality or sex. Kapsch TrafficCom is a drug-free is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require need a reasonable accommodation for any part of the application or interview process please send an email to to advise of the nature of your request along with your contact information.