Assistant Director for Housing Operations Cleveland State University (Student Living)

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing overunits/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Oversee the departments day-to-day operations ensuring efficient systems are in place to meet professional standards for timely and sensitive response to students families and community members questions concerns and requests for information regarding policies housing assignments facilities student conflicts and general assistance.
Oversee the efficient and effective coordination of university-wide residential community openings and closings to include collaboration with offices on early arrivals and needed housing during breaks and for summer conferences.
Oversee all housing processes which encompasses access control room changes cancellations early arrivals contract extensions room condition reports health and safety inspections and departmental billing ensuring detailed maintenance of records and data entry as well as developing policies for all processes.
Ensure the effective oversight and completion of work orders generated from resident requests for service as well as preventative maintenance on the property.
Oversee and manage all aspects of room and building turnover processes including but not limited to scheduling all vendors ensuring vendors are following contract expectations inspecting all units and bedrooms to ensure buildings are ready prior to occupancy.
Oversee implement and market vendor services and vendor contracts in consultation with the Regional Property Manager.
Support the Regional Property Manager in long-range planning for residential facilities maintenance and renovations and in coordinating programs and campaigns such as pest control cleaning sustainability and other projects related to housing facilities operations.

Advise students and family members in decision-making and provide resource referrals to help support student success and well-being. Provide care for students through addressing and responding to students physical or emotional health concerns personal matters and housing concerns.
Assist with coordination and support of maintaining operations during emergencies and crisis situations while prioritizing the safety and well-being of residents and staff.
Serves as the liaison with the Universitys Comptroller Bursar food service offices to ensure all required housing and meal plan fees are property and timely assessed to the Universitys SIS system and Greystars PMS. Is the primary position charged with operations and data integrity of Universitys SIS housing module and Companys PMS.
In collaboration with Leasing prepares resident move-in accounting documents to enable smooth check-in process. Evaluates residents University financial aid award documentation to determine the financial aid available for housing and meal plan fees and establishes payments plans in accordance with current University practices for tuition payment plans.
Organize and coordinate resident Accounts Receivable management functions to maximize revenue including but not limited to fee collections prompt and accurate posting/receipting of fee collection to SIS and RMS systems late fee assessment management of the delinquency notification and forcible detainer processes per the property code and company policy.
Processes resident move-outs by reviewing lease terms and notice requirements applying appropriate deposit and lease cancellation fees if applicable and processing the disposition in accordance with established procedures and legal requirements.
Serve as on-call professional staff on a rotating basis during weekend and evening hours to respond to residential emergencies dealing with student behavior mental health emergencies and other situations that require an immediate response. Submit Pro Staff On-Call report after every duty night to ensure all Pro Staff members are aware of any ongoing incidents or concerns.
Respond to emergencies after hours make decisions about room moves removals maintenance concerns (will call in vendors if needed).

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to