Director, Client Partner R
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Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Director Client Partner
Primary Skills
- Client Partner and GCC - Global Capability Center and BFSI
Job requirements
- Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group and growing at nearly 60% YoY since its inception Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology cloud computing internet of things (IoT) artificial intelligence (AI) and mobility. Born digital in 2014 we apply Customer Experience Solutions Data Analytics and AI Digital Infrastructure and Security and Platform and Product Engineering expertise to help clients quickly innovate for growth create digital products build service platforms and drive smarter data-driven performance.
With delivery locations across the United States Romania Canada Mexico and India our growing global workforce of over 5500 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded Great Place To Work in 2021 and 2022. Learn more .
Location: Mumbai
Reports To: Managing Director & CDO
The role:
The Client Partner is a strategic role within the Brillio customer success team responsible for shaping and growing the firms partnership with Global Capability Centres (GCCs).
The role focuses on value creation capability enablement AI-driven modernization and deep stakeholder engagement driving revenue growth and P&L ownership. The Client Partner acts as a trusted advisor to GCC leaders and global stakeholders helping them scale high-value capabilities drive transformation and evolve the GCC into a next-generation enterprise hub. The role shall be assisted by a team of practice managers who shall help create the customer experience and delivery excellence.
With Brillios strong presence in the Banking space and our entrepreneurial culture this position presents a dynamic growth opportunity for the right individual to contribute to a rapidly growing company in an exciting field
Responsibilities:
1. GCC Partnership & Strategy
Build and own the strategic relationship with GCC leadership (Center Head VP/SVP Technology Directors Product Leaders).
Develop a joint GCC transformation roadmap covering capability enhancement technology modernization and AI-first operating models.
Position the firm as a long-term strategic partner to the GCC and global enterprise.
2. Stakeholder Management & Executive Engagement
Establish strong connects with global business/IT owners GCC leadership procurement and vendor governance teams.
Run executive reviews QBRs and transformation councils.
Provide continuous advisory on the GCC maturity model benchmark insights and org evolution
3. New Logo Acquisition
New client acquisition specifically targeting Global Capability Centres (GCCs) acrossBFSI
4. Value Creation & Growth Enablement
Identify opportunities for capability expansion (AI/GenAI cloud data engineering cybersecurity product/platform teams).
Enable co-creation programs innovation labs COEs and cross-organization accelerators.
Drive footprint expansion across new business units and global teams.
Influence enterprise-wide transformation initiatives that can be supported from the GCC.
5. P&L Ownership
Drive the P&L ( Revenue and Margin) ownership for the accounts in line with the growth targets established
Work with Sales Operations to drive forecast accuracy and keeping the Opportunities up to date in CRM along with Operational activities
Ensure the Sold Margins meet the thresholds established.
6. Delivery Governance & Customer Experience
Ensure seamless governance across distributed delivery teams; work closely with delivery leaders for onboarding quality and compliance.
Track SLAs/KPIs manage risks resolve escalations and uphold a world-class customer experience.
Ensure strong compliance with enterprise security regulatory and governance frameworks.
7. Solutioning & Advisory Leadership
Bring differentiated solution perspectives across Cloud Data AI Cyber Digital Engineering and Managed Services.
Collaborate with practices and SMEs to shape proposals workshops and transformation programs.
Drive architecture/solution conversations aligned with GCC priorities and maturity stage.
8. Innovation & AI-First Enablement
Lead discovery of AI/GenAI use cases across functions: engineering finance compliance HR marketing customer operations.
Facilitate PoVs PoCs and scaled deployments in collaboration with enterprise stakeholders.
Set up innovation frameworks agile pods hackathons and capability uplift programs.
9. Ecosystem Orchestration
Work with cloud hyperscalers SaaS/platform partners global consulting partners and startup ecosystems.
Leverage partner accelerators and programs to amplify GCC value.
Enable academia talent partners and upskilling networks to support capability development.
10. Commercial & Governance Alignment
Work with procurement on contract alignment governance scorecards performance metrics and compliance.
Drive transparency in pricing resourcing and engagement models.
Support contract renewals expansions and new initiatives based on value delivered.
11. Internal Leadership & Team Collaboration
Lead a cross-functional engagement team across consulting engineering delivery and practice leaders.
Mentor the account/program team and build a customer-first culture.
Ensure internal alignment on account priorities strategy and delivery cadence.
Qualifications:
1. Education
Bachelors degree in Engineering Computer Science or related field
MBA preferred (not mandatory)
2. Experience
1220 years in IT services consulting or GCC leadership roles as a Client Partner driving the revenue growth for F1000 Banking Financial Services and Insurance customers.
Proven experience engaging with GCCs or global technology/business organizations
Strong understanding of Banking Financial Services & Insurance domain:
Consumer Banking ( Digital First customer journey customer acquisition Risk Management Core banking Servicing etc)
Asset & Wealth Management
o Payments (Payment Modernization)
o Understanding of banking regulations (BASEL III GDPR)
Strong understanding of cloud digital AI/ML data engineering cybersecurity DevOps and product engineering
Experience running strategic transformation or consulting-led engagements
Exposure to multi-country stakeholder environments
3. Skills & Competencies
Executive presence and ability to influence CXO-level stakeholders
Deep understanding of GCC operating models and maturity stages
Strong consulting problem-solving and advisory skills
Ability to drive innovation and AI-led transformation
Governance risk and compliance orientation
Excellent communication facilitation and negotiation skills
Ability to orchestrate cross-functional internal teams and partners
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Internship
- Data Warehousing
- Adobe Flash
- Database Administration
- Logistics
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
