Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: Full Time 37.5 Hours/Week

Compensation: $22.87 - $23.80/Hour

Job Code: 12-HAD-2025

Start Date: TBD

Department: IT

Location: Hamilton ON

ABOUT US

Founded in 1889 YWCA Hamilton is known as one of Hamiltons original social innovators and works from a feminist anti-racist and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US

Grounded in our core values of intersectional feminism people-centered approaches belonging shared responsibility and strong partnerships our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans) girls Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If youre passionate about making a positive impact in the lives of women children gender diverse people and families every day we would love for you to join our team!

RESPONSIBILITIES

Provides technical and administrative support including help desk installation and troubleshooting of computer systems software and peripherals for YWCA Hamilton users.

Provides technical support to YWCA Hamilton users;

Answers technology-related questions from clients;

Responsible for completing I.T. tickets and support requests and maintaining ticket records and technical notes;

Provides maintenance for the organizations devices;

Installs configures troubleshoots upgrades maintains and performs updates on computers printers cell phones and other devices as well as systems and network;

Ensures interconnection of desktop computers with diverse systems including files servers email servers computer application servers and administrative systems;

Moves and sets up workstations including supplying computer terminals data connections and telephones;

Creates removes and sets up users and computers on the YWCA Hamilton systems (both on site and on the cloud) including servers and Active Directory etc.;

Provides orientation to new users of existing technology (e.g. email);

Ensures staff are given proper permissions for file sharing servers distribution and security groups;

Maintains a current and accurate inventory of technology hardware software and resources;

Maintains logs of required repairs and maintenance;

Collaborates with the I.T. Manager and I.T. Specialist on special projects (e.g. HRIS) and performs internet-based research as required;

Collaborates with contractors and vendors;

Maintains accurate records statistics and produces reports for I.T. Manager as required;

Nurtures and forms meaningful internal and external working relationships and partnerships;

Ensures compliance with policies and procedures;

Understands emerging trends leading practices industry professional standards;

Supports YWCA Hamilton mission vision and values;

Performs other duties as required.

WORKING CONDITIONS:

Works 37.5 hours per week with extra hours as required;

Ability to use frequent light to medium physical effort: lifting up to 20 kg (44 lbs.) bending and stooping

QUALIFICATIONS

Completion of 3 years College in computer science or equivalent;

Minimum of 2 years system administration experience;

Must have experience installing software patches updates on desktops laptops and mobile devices;

Must have experience troubleshooting basic network software and printing problems;

In-depth knowledge of Microsoft systems Microsoft certification is an asset;

Ability to work extra hours as required;

Must provide a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost;

Ability to bring a feminist anti-racist/anti-oppressive perspective to work;

Bilingual English/French or other languages an asset.

As part of YWCA Hamiltons commitment to Access and Equity we strive to represent the diverse communities that we serve. Individuals who are women First Nations Métis immigrant refugee LGBTQ2S; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process if you require accommodation please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen assess or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

Please visit our careers page to see more job opportunities.