WHO WE ARE:

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things!!

WHO YOU ARE:

The role of a Technical Operations Trainer for QTS Data Centers involves developing and delivering comprehensive training programs related to the operations maintenance and administrative processes of all regional data center facilities equipment and other support related functions. This position ensures that all Facilities Operations team members are well-trained and competent in performing their tasks to guarantee smooth and efficient data center operations.

What You Will Do:

Develop and deliver effective training materials related to the operation maintenance and safety procedures of data center facilities and other aspects of the data center business. These materials will cover various aspects including electrical and mechanical systems telecommunications/connectivity fire protection environmental controls security safety and emergency response.

Utilize classroom-based and hands-on training modalities to familiarize technicians with equipment programs and procedures they will be working with in the performance of their roles.

Utilize digital resources (e.g. LMS Microsoft Teams) to facilitate and deliver effective technology-based training.

Work with Facilities Operations leadership teams within the region to create coordinate and deliver a training plan that meets the needs of the respective teams.

Conduct ongoing evaluation and improvement that includes independent and collaborative reviews of training products and programs to assess effectiveness as well as solicit feedback from learners to enhance future sessions.

Foster a friendly and supportive environment that encourages engagement from learners and invites them to be an active participant in the learning process.

Maintain a high level of knowledge in data centers facilities and operations and QTS processes.

Must have an excellent ability to convey complex technical information in an easy-to-understand manner.

Track and schedule staff certification renewal requirements and prepare reports on certification status.

Regularly review and update training programs to reflect changes in technology processes and compliance requirements.

Prepare reports on training activities staff performance and any identified issues or areas for improvement.

Travel up to 35%

Other job tasks as required

WHAT YOU WILL NEED TO BE SUCCESSFUL:

Minimum of 5 years experience in operations and maintenance in a critical environment (data center nuclear power generation etc.). Data center experience preferred.

Minimum of 3 years of documented instructional experience.

PREFERRED QUALIFICATIONS:

3 years experience in creating/delivering technical instruction experience.

A bachelors degree in engineering information technology or a related field.

Certifications in training facility management or related areas.

KNOWLEDGE SKILLS AND ABILITIES:

Excellent interpersonal skills with the ability to interface with all levels of the organization

Basic project management knowledge

Strong written and verbal communication skills

Basic data entry skills

Total Rewards:

This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is Bonus eligible.

#LI-DK1

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.