WHO WE ARE:

Its pretty exciting to find yourself standing in a pivotal moment in time. Its even more exciting to be out front leading it. At QTS our world-class data centers are supporting our customers most strategic growth initiatives positioning us at the forefront of todays dynamic digital transformation.

As AI and cloud drive the demand for increased speed capacity and capability QTS has emerged as the global digital infrastructure leader committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation QTS designs builds and operates some of the worlds most advanced forward-thinking data is a portfolio company of Blackstone.

QTS is Powered by People. People who play a vital role in our companys culture innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable resourceful and mission driven. Together we do great things!!

Technical Operations Trainer / Training Program Manager (Facilities Operations)

WHO YOU ARE

The Technical Operations Trainer / Training Program Manager is responsible for developing managing and delivering comprehensive training programs that support the operations maintenance safety and administrative processes of QTS regional data center facilities. This role blends hands-on technical instruction with program management to ensure Facilities Operations team members are consistently trained competent and compliantenabling safe reliable and efficient data center operations.

Training programs are owned at the portfolio level with shared administrative and delivery responsibilities across a remote training team. Each team member serves as the primary owner for designated programs while collaboratively administering and delivering all programs regionally to support consistent execution and local operational needs.

What You Will Do:

Program Ownership & Training Strategy (Portfolio-Wide)

• Serve as the primary portfolio-wide owner for assigned training programs including curriculum standards training materials governance maintenance cycles and continuous improvement.
• Collaborate with the remote training team to administer and deliver portfolio-owned programs regionally ensuring consistent learner experience while accounting for local operational needs.
• Partner with Facilities Operations leadership across regions to assess training needs identify skill gaps and build training plans that support operational goals safety and compliance requirements.
• Maintain program documentation version control and release communications to ensure training content is current and consistently deployed.

Training Design & Development

• Develop and maintain effective training materials related to the operation maintenance safety and emergency procedures of data center facilities and support functions.
• Create and update content covering key critical-environment topics including (but not limited to):
  • Electrical and mechanical systems
  • Telecommunications/connectivity
  • Fire protection/life safety
  • Environmental controls
  • Security safety and emergency response
• Translate complex technical information into clear learner-centered materials that support different learning styles and experience levels.

Training Delivery (Classroom Hands-On and Digital)

• Deliver instruction using a blend of classroom-based learning virtual sessions and hands-on practical training to familiarize technicians with equipment programs and procedures.
• Utilize digital resources and platforms (e.g. LMS Microsoft Teams) to support and scale training delivery reinforcement and learner communications.
• Foster a supportive learning environment that promotes engagement psychological safety and active participation.

Evaluation Measurement & Continuous Improvement

• Conduct ongoing evaluation and improvement efforts including independent and collaborative reviews of training content and delivery effectiveness.
• Collect analyze and act on learner feedback and stakeholder input to improve training programs materials and facilitation.
• Monitor training outcomes and identify recurring performance gaps or operational trends that may require new training refreshers job aids or process reinforcement.

Certification Compliance & Reporting

• Track schedule and manage staff certification and renewal requirements; maintain accurate training and certification records.
• Prepare regular reports and updates on training activities completion rates certification status and key risks/areas for improvement.
• Regularly review and update training programs to reflect changes in technology processes equipment and compliance requirements.

Additional Responsibilities

• Maintain a high level of knowledge in data center facilities operations and QTS processes.
• Travel up to 35% to support regional training and stakeholder engagement.
• Perform other tasks as required to support Facilities Operations training effectiveness and readiness.

WHAT YOU WILL NEED TO BE SUCCESSFUL:

Minimum of 5 years experience in operations and maintenance in a critical environment (data center nuclear power generation etc.). Data center experience preferred.

Minimum of 3 years of documented instructional experience.

PREFERRED QUALIFICATIONS:

3 years experience in creating/delivering technical instruction experience.

A bachelors degree in engineering information technology or a related field.

Certifications in training facility management or related areas.

KNOWLEDGE SKILLS AND ABILITIES:

Excellent interpersonal skills with the ability to interface with all levels of the organization

Basic project management knowledge

Strong written and verbal communication skills

Basic data entry skills

Total Rewards:

This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits. This position is Bonus eligible.

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We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.