ReceptionistCare Navigator
Share
Job Location:
Northampton - UK
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you looking for a rewarding role where no two days are the same and your work genuinely makes a difference Woodview Medical Centre is seeking an enthusiastic and reliable care navigator to join our friendly fast-paced GP practice.
You will be at the heart of the surgery delivering excellent patient care and customer service while supporting the smooth day-to-day running of the practice. This is a varied role that combines reception care navigation appointments management and administrative duties.
Your responsibilities will include:
- Answering and directing telephone calls and handling patient enquiries
- Carenavigating and signposting patients to the appropriate services
- Booking amending and cancelling appointments
- Greeting patients and visitors in a professional and welcoming manner
- Taking payments for private services and issuing receipts
- Carrying out a range of administrative tasks including scanning correspondence and updating patient records
- Using the clinical system (SystmOne) to manage patient information and prescriptions
- Supporting the opening and securing of the premises and maintaining a tidy organised reception area
No previous GP or NHS experience is required asfull training will be provided for candidates with the right attitude and willingness to learn.
The role requires flexibility with shifts available Monday to Friday between 08:00 and 18:30 and participation in a Saturday morning rota when required (i.e. for flu clinics).
About the Candidate
Essential qualities and skills include:
- Experienceworking with the general public and in an administrative or receptionist role
- Excellent communication skills with a clear polite telephone manner
- Strong IT skills including Microsoft Office and Outlook
- Good organisation and time-management skills
- Ability to work both independently and as part of a team
- A professional cheerful and empathetic approach particularly in sensitive situations
- Flexibility motivation and a forward-thinking mindset
Desirable (but not essential):
- Experience working in a healthcare setting
- Knowledge of SystmOne
- GCSEs (or equivalent) in English and Maths
- AMSPAR Receptionist qualification or NVQ Level 2 in Health and Social Care
A Disclosure and Barring Service (DBS) check will be required for this role.
About Us
From our modern purpose-built premises we provide high-quality General Medical Services to a diverse and growing patient population of approximately 11000 patients.
As a proud member of the MWeb Primary Care Network we continue to expand our services and embrace new ways of improving patient care. This makes it an exciting time to join our supportive team and be part of a practice that is committed to development learning and continuous improvement.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
NHS General Practitioner GP Medical Centre | Cavendish Health Centre | Marylebone, Central London, England
