SDM

Job Description: Service Delivery ManagerDaily program management throughout the program life cycle Defining the program governance Planning the overall program and monitoring the the program budget Managing risks and issues and taking corrective measurementsCoordinating the projects and their interdependencies. Managing and utilizing resources across projectsManaging stakeholders the deliverables to the program outcome with the aid of the business change manager; andManaging the main program documentations such as the program initiation program manager must have strong practical experience in project management which was gained through managing large and complex projects. He or she must have the following:Good knowledge and handling of project and program management methodology and understanding of the wider objectives of the to work positively with the wide range of individuals involved in program leadership and management skills;Good knowledge of budgeting and resource allocation procedures; andThe ability to find innovative ways to resolve Skills:Must-Have:Experience in data integration ingestion and with Snowflake AWS Services and -to-Have:Experience with PowerBi Qlik Replicate Fivetran Snaplogic Globalscape Python Full stack (Node/) AI/ML Informatica ETL Oracle PL/SQL Qliksense/ degree in Computer Science Information Technology or a related field (preferred).Minimum 15 years of experience in IT service delivery or a related experience in leading and managing a team of technical support understanding of ITIL principles and best practices (ITIL v4 Foundation certification a plus).Experience with service level agreements (SLAs) and service management problem-solving and analytical communication interpersonal and negotiation to work independently and as part of a team in a fast-paced organizational and time management with ticketing systems and IT service management tools (e.g. ServiceNow) a plus.