End User Support Specialist

Crownsville, MD - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: End User Support Specialist

DK Consulting Overview: Founded in May 2003 DK Consulting LLC a woman-owned small business was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State Federal and Commercial customers and our services range from providing customers with that one critical resource to assuming responsibility for an entire IT project.

The client is seeking a qualified GIS Programmer/Systems Analyst to perform application development and support activities supporting the Office of Information Technologys GIS Program. The resource will assist in the development and maintenance of ArcGIS Server applications GIS application upgrades and support of the ArcGIS Server environment along with working with ArcGIS Web AppBuilder and interfacing with CityWorks.

Client: Department of Information Technology (DoIT)

Work Location: 100 Community Pl Crownsville MD 21032. 100% onsite.

Interview Mode: In person

Responsibilities:

Process security forms for DoIT applications and review daily reports within State operating mandates. This includes:
- Onboarding & Offboarding requests for ADPICS FMIS & RSTARS
- Maintaining Mainframe Security
- Global Security Table
- ADPICS Security Table
- FMIS Security Screens
- RSTARS Security Table
Reviewing daily access & activity reports for issues
Generate review and analyze reports regarding access rights to IT systems on established schedules and follow documented procedures to identify and resolve potential access related security issues
Onboarding & Offboarding of BAS Application Accounts
Initiate escalate and track efforts to resolve IAM related technical issues following established incident and problem management procedures
Identify and document IT systems and data owners and recommend new or modified procedures for incorporating the management of access to those systems into IAM unit area of responsibility
Assist in preparing and presenting training on IAM topics or procedures for customers IAM team members and other audiences and attend required IAM training sessions
Other duties as assigned

Required Skills:

Bachelors degree from an accredited college or university with a major in computer science information systems engineering business or a related scientific or technical discipline
Three (3) years of equivalent experience in a related field.

*U.S. Citizen only*

Required Experience:

Position: End User Support SpecialistDK Consulting Overview: Founded in May 2003 DK Consulting LLC a woman-owned small business was formed to provide management and technology solutions based on industry best practices. DK Consulting LLC works with multiple State Federal and Commercial customers and...