Front End Lead
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front End Lead Ecommerce serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Front End Manager.
- Assists in supervising the Front End team to ensure optimal performance and guest experience
- Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
- Answers enquires about online orders and provides information on products
- Confirms and locks customers orders and communicates fulfillment timelines
- Handpicks items on customers lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
- Collects cash checks or charge payments from guests and provides change and charge vouchers if needed
- Verifies employee discounts returns exchanges and voids
- Ensures accuracy of cash bank by counting cash checks and charge payments at end of shift
- Processes and monitors currency orders to ensure that cash is always available for transactions
- Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
- Documents and communicates overages shortages sales data price changes and technical or price discrepancies communicating issues to the appropriate managers and departments
- Orders and monitors inventory of supplies needed for the Front End
- Returns carts and baskets to their central distribution areas takes back go-backs/damages fixes displays and helps restock
- Does regular checks of inventory with Retail Department Heads to update digital platforms as needed
- Delegates to motivates trains and mentors Front End Cashiers to promote their development
- Documents investigates escalates and resolves employee or guest incidents
- Performs other duties as required or assigned
Qualifications :
- 1 year of experience as a supervisor in a retail setting with experience leading a cashier team preferred
- Ability to handle money accurately and perform mathematical equations
- Excellent verbal communication skills
- Ability to remain organized in a hands-on fluid environment
- Intermediate computer skills
- Bachelors Degree preferred
Job Requirements
- Availability to work onsite with a flexible schedule including evenings and weekends
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting
Additional Information :
- Medical Dental Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more!
Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation religion national origin age disability or any other characteristic made unlawful to consider by applicable federal state or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eatalys policy to comply with all applicable federal state and local laws regarding consideration of unemployment status salary history credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity please advise Human Resources if you require accommodation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go counters ... View more
