Am-Hro

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of TA HRO (EMEA)Assistant Manager!
In this role Supervises motivates and evaluates the day-to-day performance of the People Connect team and manages cross functional relationships within HR. Ensures adherence to all HR process provisions proper call and transaction handling and related processes procedures and regulations. Maximizes workflow and productivity.

Responsibilities
Provide supervision coaching and mentoring for staff development and growth
Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements
Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development impact analysis and documentation of procedures processes and protocols in partnership with internal HR partners.
Participate in the testing implementation upgrading and support of new or modified system changes.
Partner with Manager HR Services to establish process
Manage the performance expectations of the team and ensure SLAs are being met
Participate in project work to support additional work intake for HR Services team
Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
Manages issue escalations. Provides guidance to staff and handles escalated issues directly as appropriate. Identifies opportunities to provide corrective services to address customer complaints.
Oversee a team that focuses on projects and audits to keep PC and our COEs engaged effective and efficient with our employees through the moments that matter.
Work within and between departments to conceptualize processes and streamline shared services practices that occur throughout the entire department.
Maintain consistent communication with the HR Shared Services teams and COEs to ensure smooth service with proper documented hand offs as needed with case work.
Support HRBP activities by assisting with employee engagement initiatives feedback sessions and action planning.
Coordinate end-to-end employee life-cycle processes including onboarding induction transfers and exit formalities.
Address day-to-day employee queries concerns and grievances escalating complex cases to senior HR when required
Qualifications we seek in you!
Minimum Qualifications
Any Bachelors degree Post Graduation or Commerce (mandatory)

Preferred Qualifications/ Skills
Relevant years of experience in an HR support or customer service role preferably in a shared services environment
Relevant years managing a team at a lead or supervisory level preferred
Experience with Workday UKG SOFI ticketing tools for HR activities and HR Case Management systems
Proficiency in Microsoft Google suites products
Strong communication skills with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone through e-mail or in all other interactions.
Work collaboratively with others creating partnerships with management colleagues and the rest of the human resources function.
Strong organizational skills with the ability to handle numerous projects simultaneously while maintaining high accuracy and attention to detail.
Experience with continuous process improvement.
Strong knowledge of Human Resources programs including Benefits Compensation Payroll Onboarding as well as Human Capital Management systems.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.