Supplier Support Specialist

Are you looking for a position with a work/life balance Do you want to earn four (4) weeks off during your first year of employment Do you want low and no cost health insurance options If you answered yes to any of these questions you need to complete your application now. Work for the city you love!!!

The Office of Administrative Services Department is actively seeking a Supplier Support Specialist.

Did you know as a City of Jacksonville employee you would also have twelve (12) paid holidays and a personal leave day as well In addition to health insurance dental vision life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

• Serves as the primary liaison between the City and suppliers to facilitate registration onboarding and continued engagement.
• Builds and maintains strong professional relationships with suppliers to ensure clear communication responsiveness and compliance with City policies and procedures.
• Manages the onboarding process for new suppliers ensuring all documentation certifications and compliance requirements are met prior to activation.
• Oversees the Supplier Prequalification Application intake and approval process for Capital Improvement and Construction projects.
• Assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract administration.
• Monitors supplier performance through established metrics such as delivery timeliness accuracy and responsiveness; identifies areas for improvement and conducts regular business reviews.
• Addresses and resolves supplier concerns regarding quality delivery invoicing or system access to ensure operational efficiency and service continuity.
• Generates and administers the Triannual Supplier Survey for the Procurement Division compiling data and preparing reports to evaluate supplier satisfaction and engagement.
• Identifies and recommends process improvements to streamline supplier management procedures enhance compliance tracking and increase operational efficiency.
• Collaborates with internal departments including Purchasing Finance and Quality Assurance to align supplier capabilities with City business needs.
• Prepares correspondence reports and related documentation to support supplier management activities and maintain accurate procurement records.
• Demonstrates proficiency in the City of Jacksonvilles competencies.
• Performs related work as required.

• Knowledge of governmental procurement practices supplier management and administrative procedures related to supplier onboarding and compliance.
• Knowledge of enterprise resource planning (ERP) systems such as Oracle for supplier registration and data maintenance.
• Knowledge of standard office procedures record-keeping and customer service practices in a procurement environment.
• Skill in the use of Microsoft Office Suite including Excel Word PowerPoint and Microsoft Teams.
• Ability to demonstrate strong attention to detail and maintain accuracy in data entry documentation and reporting.
• Ability to communicate effectively both orally and in writing with suppliers internal departments and external stakeholders.
• Ability to establish and maintain cooperative working relationships with City staff vendors and the general public.
• Ability to analyze problems identify solutions and exercise sound judgment within established guidelines.
• Ability to operate standard office equipment and software applications necessary for procurement and supplier support functions.

• Five (5) years of education and/or experience in customer service supplier registration and/or public sector supplier management.

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Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded the veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road Suite 311-K

Largo FL 33778-1630

Email: