Director of Facilities, Housekeeping, and Transportation

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto founded in 1960. We believe that older adults thrive in a vibrant setting that supports active engaged and healthy living. We provide a sustainable innovative community that promotes this lifestyle while embracing respect and dignity for all who live and work here. Our team of 195 staff members from Front-Line to Leadership drive the mission of Channing House providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Director of Facilities Housekeeping and Transportation is responsible for planning organizing and directing the daily operations of maintenance renovations landscaping housekeeping laundry and transportation. The successful candidate will approach this role from multiple perspectives: hospitality safety efficiency and compliance. This role interacts daily with residents requiring tact clarity and respect in those daily interactions. The Director of Facilities Housekeeping and Transportation will exemplify our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House your role contributes to promoting a healthy safe secure and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for but not limited to the following essential duties and responsibilities:

Leadership:

• Develop and maintain a culture of excellence in customer service in your departments support of residents and staff.
• Communicate coordinate with and engage residents in a friendly manner while ensuring resident requests are responded to in a manner that is consistent with the organizations policies and practices.
• Support technology innovations and related changes in workflow.
• Directly manage 3 supervisory positions (Facilities Manager Renovations& Transportation Supervisor Housekeeping Manager) and their respective teams.
• Develop and support a team that is respectful honest hard-working with a culture of pride in their work.
• Manage resources and lead team in a way that achieves budgetary and productivity goals and in support of the organizations strategic goals.
• Maintain the departments budget and ensure fiscally responsibility in accordance with the budget and financial policies.
• Hire onboard train coach schedule and evaluate staff.
• Ensure the physical property and processes are maintained in an inspection ready status and ensure compliance with Fire & Life Safety Infection Control Transportation and other applicable regulations.
• Ensure an effective preventative maintenance program is in place and adhered to.
• Ensure that the building and grounds are clean and well maintained for a positive first impression with excellent curb appeal.
• Manage quarterly priorities and employee performance utilizing the management tool EOS (Entrepreneurial Operating System).
• Ensure your Departments maintain sufficient tools supplies and equipment to safely and effectively meet departmental expectations.
• Communicate and coordinate regularly with other departments to ensure maximum plant operations with minimal disruption to staff and residents.
• Plan and execute projects to timely completion.
• Be available on-call or designate an on-call manager for any after-hours emergencies.
• Ensure that the work of outside contractors is approved and supervised.

Training:

• Ensure staff participation in recurring staff training and yearly evacuation plans and other drills.
• Participate in regular safety meetings safety training and hazard assessments.
• Provide and/or arrange training so that staff embrace and utilize technology innovations and changes to their workflow.
• Attend conferences related to senior living facilities management infection control and other applicable topics to keep abreast of best practices in the field.

Upholding Company Standards:

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents colleagues clients vendors and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies procedures safety and compliance practices and business ethics codes

REQUIRED SKILLS AND QUALIFICATIONS

• 3-5 years of related work experience in senior living or hospitality.
• Bachelors Degree or extensive training in Facilities Management Infection Control and/or Hospitality.
• Experience with licensing and/or regulatory compliance.
• Comfortable using computer for daily tasks; strong familiarity with Microsoft Office including Word Outlook and Excel.
• Speak and comprehend English.
• Strong verbal and written communication skills.

Work Environment:

• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.
• Position requires ability to work nights weekends and some holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to:

• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordinationuse hands to finger handle or feel; reach with hands and arms.
• Able to reach bend stoop push and/or pull and frequently lift/move up to 50 pounds.
• Utilize specific vision abilities (close vision distance vision color vision peripheral vision depth perception and ability to adjust focus) for viewing work related processes and materials handling.

BENEFITS

• Salary range: $139400 - $198300
• Health Dental & Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Accident Life and Disability Insurance
• Employee Assistant Program (EAP)
• Retirement Plan with employer match
• Public Transit/Parking Reimbursement and Parking Pass
• Discounted Meals
• Tuition Reimbursement
• Growth and Professional Development Opportunities
• Social events with your fellow team members and our Residents throughout the year
• Vacation Paid Sick and Holiday Pay

For a complete job description please email: .

Channing House Diversity Statement:

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment discrimination retaliation and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race such as natural hair hair texture hair type and protective hairstyles) color age religion national origin ancestry citizenship immigration status sex (including pregnancy childbirth and related medical conditions) gender gender identity gender expression sexual orientation reproductive health decision making disability (including sensory disability and use of a service animal by a person with a disability) HIV/AIDS and Hepatitis C status a legally protected medical condition genetic information or data credit history genetic information status as a victim or domestic or sexual violence (including harassment sexual assault or stalking) expunged juvenile record arrest or conviction records (except as legally required) use or non-use of lawful products off of Company premises during non-working hours performance of duty in a uniformed service military or veteran status or any other basis protected by local state and/or federal law. Channing House also prohibits discrimination harassment disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.