OB Escalation Specialist
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Job Location:
Goodyear, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
OB Escalation Specialist
Our Opportunity:
Chewy isseekinga highly motivated goal-oriented dedicatedEscalation Specialistto join our exciting and fast-paced team in our PHX1Fulfillment Center. Our team is growing and ifyoureequally passionate about supply chain e-commerce and career growth an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving. As aChewtopianyou will get to work side by side with smart passionate and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality passionexcitementand drive to succeed!
Whatyoulldo:
- Serve as liaison between the warehouse and Customer Service working on OB exception issues including walk-throughs item checks warehouse packaging complaints
- Resolve issues through a ticketing systemin a timely mannerso that customer impact is prevented or minimized
- Analyze issues related to the OB exceptions and drive process improvement to reduce defects going forward
- Partner with the Inventory Control Department to improve inventory accuracy and customer experience
- Collaborate with OB leaders to communicate issues where communication and feedback is needed for the team
- Use the site Warehouse Management System (WMS) tooptimizeperfect order fulfillment andprovideoperational insights to improve WMS effectiveness
- Responsible for achieving all operational goals
- Ability to develop and share standard methodologies and documented processes across the shifts and network
- Createa positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility adapt to the ever-changing business and stay focused on the customer experience
Whatyoullneed:
- 1-3 years prior experience in an Inventory Control role or a warehouse problem solving position
- Ability to prioritize opposing priorities with tight deadlines
- Strong quantitative and analytical skillsrequired
- Excitement for working in a start-up environment withhigh levelof ambiguity and change
- Metrics driven approach
- Customer service obsession with willingness to goabove and beyondto satisfy customer needs
- Effective communicator and leader for employees direct reports cross-functionalteamsand executive leadership
- Validated ability to quickly adapt and drive the right results using data
- Highest levels of integrity and ethics
- Must be flexible to work weekends and/or nightshifts
- Strong proven understanding of Microsoft Word Excel and PowerPoint
- Ability to work in both a team environment as well as independently sometimes in ambiguous situations.
- Able to handle a fast-paced changing environment workplace
- Ability to stand/walk up to 12 hours per day
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact.
To access Chewys Customer Privacy Policy please clickhere.
To access Chewys California CPRA Job Applicant Privacy Policy please clickhere.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
